Adobe Media Encoder 2023 freezes and then crashes on splash screen

Forum|Forum|3 years ago
October 25, 2022
4 replies
4834 views

I have not used AME in months until today. I have not even opened it since the 2023 update last week.

I was working on a file in After Effects this morning and added it to the AME queue, the splash screen came up and then it froze and the windows "Adobe Media Encoder is not responding" error came up. I closed everything, opened AE again, worked on a few different files and about two hours later tried to export another file, same issue.

I closed everything and tried opening AME from Creative Cloud same error. I tried uninstall and reinstall, no dice.

I don't have any third-party PlugIns or anything installed other than the original AME installation from CC.

I've attached two screenshots. Note that it doesn't always freeze at the same point during loading.

Computer specs:

2020 Dell Inspiron 3593

Windows 10 64-bit

Intel Core i7-1065G7

16GB RAM

1TB SSD

Integrated GPU Intel Iris Plus Graphics

Dedicated Graphics Card Nvidia GeForce MX230

Thanks peeps.

This topic has been closed for replies.

J

jonathanparker365

Participant

Similar issue, Windows 11, Media Encoder freezes when loading ImporterARRIRAW.prm

None of the troubleshooting steps worked for me, including a fresh install. By fresh install, I mean 1) run Adobe Creative Cloud Cleaner, 2) restart computer, 3) install Media Encoder 2023, 4) open Media Encoder 2023. Media Encoder freezes when loading ImporterARRIRAW.prm

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jonathanparker365

Participant

Also, after rolling back to v22.6.1 yesterday, today Creative Cloud (cheerfully) auto-upgraded to v23.0.1 even though auto-update is OFF in my preferences. What the h-e-double-hockey-sticks is goin' on over there you guise?!

RedFeathersAuthor

Inspiring

I've seen a few people with this issue and only one other than you or me that has noticed that it's getting stuck on ARRIRAW.prm Adobe has been almost no help. I'm still working on the previous version so I can get to my deadlines.

nishu_kush

Legend

Hi RedFeathers,

Sorry for the crash.

I am moving this thread from Bugs to Discussions so that we can try to troubleshoot the issue.

Just to be on the safer side, please go to the following location and see if there are any plug-ins installed for After Effects or Premiere Pro: Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
Any folder or file in the MediaCore folder (except dummy.txt) belongs to a third-party plug-in. Remove them temporarily from the folder and try to launch Media Encoder. If it doesn't help, try resetting the preferences of Media Encoder.

Let us know how it goes.

Thanks,

Nishu

RedFeathersAuthor

Inspiring

Hi Nishu,

Thank you for getting back to me. There is a folder called "Public" in MediaCore, I moved it to my desktop, but I don't know if it changed anything because I still can't export to Media encoder because it freezes while opening.

I can't set the preferences because Media Encoder won't open at all. It freezes and then crashes on the splash screen.

I went to C:\Users\USERNAME\Documents\Adobe\Adobe Media Encoder and deleted everything except 23.0 and I still can't open Media Encoder.

Any other suggestions?