Skip to main content
Big League Gear
Inspiring
May 18, 2012
Question

Adobe Media Encoder: Audio won't export with video

  • May 18, 2012
  • 15 replies
  • 31417 views

I am trying to convert an AVCHD video for viewing on my iPad 3. I use Adobe Media Encoder and select the iPad 2 settings (1920x1080) and it exports the video perfect, but no audio. I have "Export Audio" checked off. I tried it with 5 other settings and it just wont include the audio. Any ideas?

This topic has been closed for replies.

15 replies

Participant
January 24, 2013

I think the problem here is that usually AVCHD files comes with two files of different format called MODD File and MOFF File. I think these two folders contains some information, such as audio. So Adobe Media Encoder might have not took that into consideration when exporting your video and is, therefore, missing the audio.

Legend
January 24, 2013

With AVCHD, both video and audio come in the MTS file.

Participant
August 16, 2012

Seems random people are running in to this, so hopefully this solution will be found by whomever's looking.

If you're exporting video files from Final Cut Pro as .mov, and then trying to convert said .mov to an .mp4 using Adobe Media Encoder and are losing audio even though you're multiplexing, try this...

Make sure that you export only a 2-channel audio track from FCP.   When I export from FCP, I split my audio into various tracks by default.  Great for making master clips, but problematic if uploading to YouTube or doing further encoding in Adobe Media Encoder.   Like YouTube, if you have more than 2 tracks of audio, Media Encoder seems to get confused and ignores all audio tracks.  Combine all audio into a 2-channel stereo track and see if that solves the problem.

Regardless of editing program, see if reducing number of audio channels from source clip solves problem.

Participating Frequently
May 20, 2012

What's the multiplexing setting of your preset?  Check the Multiplexing tab in the Export Settings dialog and see if Multiplexing is set to None.  If so, your audio and video are being exported as two separate files, which would explain why there's no audio when you play back the video file.

Big League Gear
Inspiring
May 22, 2012

Just checked and Multiplexing is set to MP4, I am so lost with this problem!

Dmitri Graf
Adobe Employee
Adobe Employee
May 22, 2012

Hi Jeff,

Could you export your source using "AAC Audio" format and tell me if you hear audio in the output file?

Also, do you have a "mc_enc_aac.dll" file in the folder where Adobe Media Encoder is installed?

Nariman Sodeifi
Participating Frequently
May 18, 2012

I assume you tested this on iPad3 only. 

Try to re-open what you exported back into PPro to see if Audio is there or not.

Big League Gear
Inspiring
May 18, 2012

The videos don't even have audio when I play them on my computer. Tried Ipad 2, iPad 3, iPhone nothiong

Adobe Employee
May 18, 2012

Could you tell me what OS you are using?

Mandhir Bhatia
Adobe Employee
Adobe Employee
May 18, 2012

Moved the query to Adobe Media Encoder Page....

Thanks

Mandhir