Participant

Question

Adobe Media Encoder CC constantly crashing during batch encodes

Forum|Forum|12 years ago
March 10, 2014
16 replies
47859 views

Hello!

We just made the big switch to Premiere Pro CC for our TV shows and now that it's time to finalize our first few episodes we are having some major problems batch exporting segments of the show. Sometimes it works, sometimes it works half way through the batch list then crashes, sometimes it crashes right away. There is no consistency, other than crashes are happening all the time. Here's what is happening:

• AME 7.2.0.43 (64-bit)

• Mac OS X 10.9.1 on 2x2.66 GHx 6-Core Intel Xeon, 40 GB 1333MHz DDR3 RAM

• Startup disk is SSD w/ 4GB free space (all footage is on external storage)

• Using Premiere Pro CC to export via AME.

• All recent updates insatlled as of 3/10/14.

The source footage is ProRes 422 720p 59.94 footage from AJA KiPros. Each project has 16 segments - these are individual sequences. There are 7 tracks of audio and 4-5 tracks of video in each. In addition to the video there are targa files that include the score bug, full screen graphics, etc (this is sports). There are also some Adoby Dynamic Link After Effects elements throughout.

Editing has been fairly crashless - however when I File > Export > Media and queue it up in AME, that's when the fun starts.

I can rarely get through an entire batch list - generally within a few files the preview window at the bottom shows that it has halted and nothing further will encode. There is no way to stop or close the program without force quitting. When I have tried to encode from Premiere Pro CC directly, it works, although it is much slower and will only do the one sequence at a time.

I have been trying to encode to two different formats from within AME:

1.) ProRes 422 720 59.94 (just like the source footage) with 4 channels of audio.

2.) ProRes 422 1080i29.97 with 4 channels of audio.

We have different broadcast partners so we need to deliver in these two difference specs. I get crashes regularly on both outputs.

Possibly unrelated but also weird - I've noticed that when AME starts this crashing cycle sometimes Premiere CC won't let me save anyome. The status bar comes up like it's going to save the project but it goes nowhere. I have to quit without saving. Weird.

Can anyone help me further troubleshoot? This is bordering near deal breaker to continue using this software if I have this much trouble when trying to get my project outputted. Thank you!

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T

theforester000

Participating Frequently

I also have this problem, only on Mavericks though, with both CC and CC 2014. Quite annoying.

Michael Hoover

Participating Frequently

May I add to this that I have batch encoded as many as 11 feature length movies at a time, always crash-free on older versions. I'm currently re-installing windows 7 because AME has crashed both times I've used it, said crashes being so severe they caused me to reset the computer, resulting in the destruction of W7 the second time.

Kevin J. Monahan Jr.

Community Manager

Hi MIke,

That's pretty severe, can you send us a bug report? http://adobe.ly/ReportBug
Also, can you try a test by encoding from a fresh 8.1 project rather than one you updated from 8.0.1?

Let us know the results.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Michael Hoover

Participating Frequently

Looks like the AME guys are off the hook...it just happened during an Encore build. I'm running an Asus Z87-A which I've only had for a month or so. We'll have to see what develops, crash-wise.

R

rw-media

Inspiring

Same problems here - intermittent issues using batch exporting. It's been going on for a long time, I keep hoping each update will address it. I cannot identify a pattern for when it does/does not happen, unfortunately.

M

MMeguro

Adobe Employee

When no Adobe app running, please try deleting the following folder if it exists.

- My Documents > Adobe > Adobe Media Encoder

Delete "Adobe Media Encoder Preview Files" folder

- Delete the media cache

Win: <OS drive>:\Users\<current user>\AppData\Roaming\Adobe\Common.

Mac: /Users/<current user>/Library/Preferences/Adobe/Common

Delete "Media Cache" and "Media Cache Files" folders.

Then, please hold Shift key while launching AME.

This should clear the AME preferences and cache. Now, please retry your encoding.

davidcardoza

Participant

This worked for me. Thanks!

M

mcnallyj

Inspiring

I was trying to send three timelines all the queue with the result being Premiere hanging and having to Force Quit. After that even a single export via the queue would result in a hang. It would allow me to export directly out of Premiere however.

I cleared the cache and restarted AME with shift held to clear preferences. That did allow a single timeline to go out through the queue. However when I try to send multiple timelines out I still get a hang on Premiere.

I'm on OS 10.9.2, AME 7.2.2.29, Premiere 7.2.2

Anyone else having this issue with multiple exports to the queue?

Bfirst786

Participating Frequently

I'm having this same problem on Win8.1 64bit and AME 7.2.2.29 (64-bit). Same amount of randomness. I can often encode a single file in the queue, but not always. On a watch folder, it consistently hangs on rendering. Not always in the same place.

I'm trans-coding from .wmv to H.264 .mp4. I've tried multiple configurations including placing the source files and output folder on separate physical (SSD) disks. No luck.

Does Adobe have any suggestions for this issue?

M

mcnallyj

Inspiring

I've started getting random crashes in my batch encodes too. However if I ensure that the timeline is rendered I get a higher success rate. If I export from the timeline and skip the queue it works each time.