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Participant
May 8, 2021 1:18 PM UTC
Question

Adobe Media Encoder crashes when adding source

Adobe Media Encoder worked just fine on my computer yesterday. Today it just won't allow me to add any new sources. Whenver I try, the progress bar for importing appears. When it reaches 100% everything just freezes, and after a while Windows tells me that the program doesn't respond anymore. All I can do is shut it down via the Windows processes screen.

 

And in Adobe Premiere Pro I'm not even able to export any projects to a media file. When I choose File -> Export, Premiere just stops responding. 

 

I've tried uninstalling both Premier and Media encoder and then reinstalling them. I've emptied the cache. I've tried upgrades of my graphics card. I've checked that I have enough disk space and cache. 

 

Is it just me, or are the Adobe programs becoming more and more unstable for every update? I have clients waiting for their video feils, and I' mat my wits' end. What do I do?

 

I'm running Windows 10 and I have set my Adobe subscription to automatically upate the Adobe programs every time there is an update in the cloud. 

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2 replies

Peru Bob
Community Expert
Community Expert
May 8, 2021 5:18 PM UTC
elfworldAuthor
Participant
May 9, 2021 4:33 PM UTC

Yes, I did. And it didn't help. However, I now restored my computer to the last date I know Adobe Premiere Pro worked, and that fixed it. 

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