Adobe Media Encoder doesn't work

Question

Hi, I want to export my AE work into MP4.

I was using AME perfectly fine, but from some point, it started not working.

converting video into video works fine, like converting MOV video into MP4,

but when I try to export AE file by AME, it seems that there's some error connecting to dynamic link.

How can I fix this problem?

my AE version is 16.1.1(Build 4), and AME version is 13.1(Build 173).

Please help!

gupta shivangi · Answer

Hi Jina Kim,Thanks for reaching out. Dynamic link works when the versions of both the applications are in sync. Ideally, you should not get any issue while exporting a After Effects project from AME with the versions installed on your computer.What error are you getting? Could you share a screenshot? FAQ: How do I capture and post a screen shot or video? Do you have Premiere Pro installed? If yes, please test the issue with that.Did you try reinstalling the applications?Let us know if any of the suggestions shared above help.Thanks,Shivangi

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