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Participant
October 6, 2021
Question

adobe media encoder error

  • October 6, 2021
  • 1 reply
  • 252 views

hi i use macbook pro 2017 with 16gb ram and 4 graphics card but when i try to open adobe media encoder it's show "adobe media encoder has encountered an unexpected error and cannot continue"

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1 reply

Community Manager
October 8, 2021

Hi sajid5CAA,

 

We're sorry about the poor experience. Let us know the version of Media Encoder that you are using. Is it crashing while loading any specific component on the splash screen, or the splash screen itself is not loading? We're here to help, just need more info.

 

Thanks,

Sumeet

sajid5CAAAuthor
Participant
October 9, 2021
i use latest updated version 2021 from creative cloud. it's not opening