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Anonymous
Dec 18, 2017 9:35 AM UTC
Question

Adobe Media Encoder Error

Hi.

Can someone please tell me why my Media Encoder doesn't want to open? I keep getting a message telling me it has encountered an 'unexpected error and cannot continue'.

How do I fix this?

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    1 reply

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    Jan 2, 2018 12:41 PM UTC

    Hi simona6653289,

    Sorry for the delay in response. Are you still facing the issue? If yes, please share us a screenshot of the error message.

    Are you on windows or mac? Try the steps in this article: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

    Thanks,

    Vidya.

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