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rowana84771233
rowana84771233
Participant
Nov 6, 2018 1:22 AM UTC
Question

Adobe Media Encoder: Grace period has expired; purchase a CC subscription

I have a user that experiences this once a month.  He has an active Creative Cloud, all apps, subscription.  Every month Media Encoder throws this error:

I have tried other suggestions I've found via Google: updating (if necessary) Media Encoder to latest version, signing out and back in to Adobe account but these haven't worked.  The only solution that works is to uninstall and reinstall Media Encoder.  This is an unacceptable disruption and means my user can't use the software we've paid for until I intervene (we have a very locked down environment and software installation by ordinary user is strictly forbidden).

The subscription has never been on a trial basis, license was purchased before the software was installed.  Computer in question is Windows 7 Pro x64.

Any ideas?



   
 
 
 
 
 
 
 
 
 
 
 





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10 replies

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
Nov 28, 2018 11:01 PM UTC

Hey RowanA!

Did either of these ideas work for you?

Let us know!

Caroline

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rowana84771233
rowana84771233Author
Participant
Nov 28, 2018 11:17 PM UTC

Hi Caroline

No neither of these ideas worked for me.  I haven't tried them since they were suggested as the 30 day grace period since hasn't expired, but these are actions I have previously taken without success.

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caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
Nov 29, 2018 12:04 AM UTC

Have you tried the solutions listed here?

Stop Adobe Creative Cloud from opening in trial mode after purchase

-Caroline

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Nov 7, 2018 6:46 PM UTC

    You may need to reinstall the Adobe Desktop App:

    Download Creative Cloud desktop app

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    rowana84771233
    rowana84771233Author
    Participant
    Nov 28, 2018 11:15 PM UTC

    Thanks Peru Bob.  Indeed, reinstalling the CC Desktop App 'fixes' the problem in the same way that reinstalling AME 'fixes' the problem.  But only for 30 days, so not a fix but a restart of the grace period.

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    Adobe Employee
    MMeguro
    Adobe Employee
    Nov 7, 2018 12:49 AM UTC

    Sounds like AME didn't get licensed properly.  It went to 30 days grace launch and expired after 30days.  Could you go to Creative Cloud app and launch AME by clicking "Open" button?  If you don't see the "Open" button, please wait for a moment till Creative Cloud app communicates with the licensing server.  This should license AME.

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    rowana84771233
    rowana84771233Author
    Participant
    Nov 28, 2018 11:11 PM UTC

    Thanks for the suggestion, but this doesn't fix the problem.  It's by clicking on 'Open' that the message about grace period expiring appears.

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