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tylerd21564172
Participant
March 31, 2017
Answered

Adobe Media encoder has encountered an unexpected error and cannot continue

  • March 31, 2017
  • 5 replies
  • 6446 views

Hi,

Everytime I try to lunch Media encoder either from inside an adobe product or by itself i get an error message that reads "Adobe Media encoder has encountered an unexpected error and cannot continue." What do I do to fix this situation I use this product quite often to render my projects and would really like to keep using it rather than render in after effects or premiere.

Mod: updated title of post for search purposes

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi All,

    There is a new update for Media Encoder(12.1.1). The launch issue in MAC is fixed with the patch. Please update & let us know the status.

    Thanks,

    Vidya

    5 replies

    N
    Noor Almahri
    Participant
    November 13, 2019

    i cant open Adobe Media Encoder ? its shows there is error

     

    S
    smael123
    Known Participant
    April 17, 2018

    ADOBE????? WHERE ARE YOU?????

    jordanh43851240
    jordanh43851240
    Participant
    April 7, 2018

    Here we are again in 2018 and adobe CONTINUES to ship poorly made buggy updates that break the programs. Now premiere, encoder, etc all won't open after the new update and your support is closed. Adobe sucks. I can't believe I'm paying hundreds and hundreds of $ every year for this. It's a monopoly so we have no one else to go to to avoid this crap that makes everyone's work delayed. STOP SHIPPING UNFINISHED WORK. Someone at the top of the company must have left in the last few years because there was a dramatic drop in quality at adobe.

      L
      lundissimo
      Participant
      April 7, 2018

      I just started getting the same launch failure message the other day. I'm using the latest AME 12.1.171 on macOS Sierra 10.12.6. I've reinstalled it and deleted all preferences, no help. The file /var/log/system.log gets the following entry upon each launch attempt:

      Adobe Media Encoder CC 2018[67268]: objc[67268]: Class NSSoundDeleter is implemented in both /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/dvaaudiodevice.framework/Versions/A/dvaaudiodevice (0x116fe6148) and /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/AMEFrontend.framework/Versions/A/AMEFrontend (0x10b1346c8). One of the two will be used. Which one is undefined.

      So the latest version of the app seems to contain two incompatible frameworks, implementing the same Class NSSoundDeleter. When will this oversight be corrected??? How do we transmit it to the appropriate staff rather than complaining amongst ourselves?

      Vidya Sagar
      Adobe Employee
      Vidya SagarCorrect answer
      Adobe Employee
      April 19, 2018

      Hi All,

      There is a new update for Media Encoder(12.1.1). The launch issue in MAC is fixed with the patch. Please update & let us know the status.

      Thanks,

      Vidya

      T
      tylerd21564172Author
      Participant
      March 31, 2017

      Sorry I am new to the forum. I am operating on a mac os sierra i am using an admistrator account as mine is the only account on the computer since i bought it. I have the latest version of the adobe product from the creative cloud. It says cc2017 and goes through the start up procedure but before it even opens I get this message and then the program stops and closes the window.

      Vidya Sagar
      Adobe Employee
      Vidya Sagar
      Adobe Employee
      April 4, 2017

      Hi Tylerd,

      It might be an issue with the Media Encoder corrupted installation. Please try to uninstall & reinstall Media Encoder.

      Uninstall or remove Creative Cloud apps

      Download and install Creative Cloud apps

      Thanks,

      Vidya

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 31, 2017

      When you ask a question you need to provide some basic information

      -Forum quick start https://forums.adobe.com/docs/DOC-5601

      Mac or Windows, and EXACTLY which version of the operating system?

      Recent Mac AND Windows operating systems have been known to cause "odd" problems

      Are you using a computer Administrator account with full read/write permission?

      Exactly which version of the program do you have that is causing problems?

      Do not count on Windows to be fully up to date when it comes to device drivers

      Go to the vendor site to be sure you have an updated driver for your graphic adapter

      •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

      •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

      There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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