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SpaceOddity47
SpaceOddity47
Participant
June 28, 2019
Answered

Adobe Media Encoder has started crashing on startup

  • June 28, 2019
  • 6 replies
  • 23403 views

I had been using AME CC 2018 for some time problem free. Then just last week, for some reason, it started refusing to start up for no apparent reason. It goes through the usual start up procedure, then gives me an error message:

File exception:

/Users/******/Documents/Adobe/Adobe Media Encoder/12.0/WSMgrCfg

Adobe Media Encoder has encountered an unexpected error and cannot continue.

(I starred my user folder name out on purpose.)

I have tried the fix on one of the other pages in which you delete the typesupport folder in ~Library/Caches/Adobe/Adobe Media Encoder/12.0.

This does nothing to fox the problem for me. Any ideas would be appreciated.

Thanks!

DF

      This topic has been closed for replies.
      Correct answer liamd91665696

      I was having the exact same problem. Following that file path and deleting the "WSMgrCfg" file cleared everything up for me. Encoder seems to be working fine now

      6 replies

      P
      Patsy Northcutt
      Participant
      January 4, 2021

       Media Encoder v14.7 running Catalina wouldn't launch and deleting and trashing the "WSMgrCfg" file the system created yesterday (1/3/2021) worked for me. Thanks!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 27, 2021

      Thanks for letting us know, Patsy!

      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      L
      larryj22403153
      Participant
      August 12, 2020

      Just a note. AME 2020 crashed for me, as well.  Following this advice, I fixed the problem.


      Go to: /Users/******/Documents/Adobe/Adobe Media Encoder/  

       

      Then, in ANY folder - 12.0, 13.0 and 14.0 - delete the WSMgrCfg file.  I needed to delete this from all three.

       

      At which point, AME started with no problems.

        W
        WorkForceITGuy
        Participant
        August 13, 2020

        Media encoder is crashing on me as well, but I get this error...

        Application Specific Information:
        /usr/lib/libcrypto.dylib
        abort() called
        Invalid dylib load. Clients should not load the unversioned libcrypto dylib as it does not have a stable ABI.

         

        Stuck, tried uninstalling and re-installing with no luck.

        C
        Colin @SLF
        Participating Frequently
        August 4, 2020

        I was having the same problem affter updating to AME 14.3 and also 14.31 after that. I did a tech support chat with an agent who took me through several tries of renaming various folders, none of which worked. He had me try to create a new user and run it there - no joy. He then examined a crash report and told me that macOS is at fault and I need to re-install my OS and then reinstall CC to get it to work.  I rolled back to version 14.2 and it works, except it reports a crash on exit.  He never brought the solution here to my attention. I only happened upon it in trying to create a thread here detailing the issue. I will certainly be trying this solution with an update, but I will note that I find it quite shady that Adobe would tell me that I need to reinstall my OS to get their product to work when it's been working the whole time and only broke due to an update issued by them, in addition to which, and older version which worked before, still works when I roll back to it.

         

        Adobe, please just put out working products. We are paying hard-reaned money for this!

         

        EDIT: Also, before rolling back AME, I did an OS update which also didn't solve the problem

        D
        DMM-18
        Participating Frequently
        August 5, 2020

        This has just happened to me, AME crashed when loading FXFactory Bundle on Mac running Catalina. Just trying older versions now. Outrageous to think I'm paying for this privilege.

        J
        juliec57480143
        Participant
        January 3, 2020

        Thank you very much! I had the same problem with Adobe Media Encoder 2020. It worked for me too!

        I
        Image_Engine
        Participating Frequently
        March 24, 2020

        I was trialling AME 2020...doesnt work for me w10 64 latest. I do have my documents on a different drive and those folders mentioned do not exist on my machine

        I
        Image_Engine
        Participating Frequently
        March 24, 2020

        Actually dies straight after loading aexd.aex

        Justin Taylor-Hyper Brew
        Community Expert
        Justin Taylor-Hyper BrewCommunity Expert
        Community Expert
        June 28, 2019

        Did you try renaming the Documents/Adobe/Adobe Media Encoder folder to reset the prefs? Also clear media cache?

          L
          liamd91665696Correct answer
          Participant
          June 28, 2019

          I was having the exact same problem. Following that file path and deleting the "WSMgrCfg" file cleared everything up for me. Encoder seems to be working fine now

            SpaceOddity47
            SpaceOddity47Author
            Participant
            July 1, 2019

            That seems to have done the trick. Thanks!

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