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Participant
Oct 26, 2021 8:40 PM UTC
Question

Adobe Media Encoder Not Working

Ever since I updated all my adobe applications, today 10/26, ME has not been working at all. Sometimes it will allow me to send my After Effects project to the queue , other times nothing will happen. I noticed ME has trouble connection to Dynamic Link Server as well, not sure if this helps. 

 

- Thanks in advance!

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38 replies

MagoMick
Participant
Oct 27, 2021 8:57 PM UTC

Same here!  Won't render.  Just hangs 'connecting'?  Fix please.

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Participant
Oct 27, 2021 8:41 PM UTC

Yep same issue 

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Participant
Oct 27, 2021 4:07 PM UTC

same here. doesnt export after upgrade and hangs at 00:00:01. try to click same as source link and returns error source cannot be found. going to try reverting...better solve as im on a deadline... another botched afternoon wasted thanks to adobe. at what point does software cost you more time than it saves...wish this wasnt a monopoly but aim going to try experimenting with affinity. tired of this rigmarole

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Dowding
Known Participant
Oct 27, 2021 3:05 PM UTC

Media encoder just hangs when sending from After Effects or importing directly from media encoder. Adobe what have you done?

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Known Participant
Oct 27, 2021 2:55 PM UTC

Hi, Same issue here, i updated all my apps and Media Encoder doesn't work anymore, stuck in the Reading XMP section when i try to encoder a comp from Ae.

Worst Update. Adobe is making some weird changes, appears to be a cheap app.

 

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MichelSa
Participating Frequently
Oct 27, 2021 1:38 AM UTC

Estou com o mesmo problema. Nada funciona! E para ficar pior, agora na hora de salvar aparece esse erro.

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Stan Jones
Community Expert
Community Expert
Oct 26, 2021 11:50 PM UTC

PR and AME 22.0.0: I could not queue to AME from PR (hang or crash) and when closing PR would get a "PR has to close" error. And, if I tried to open AME directly, it would just hang on the splash screen.

 

I usually ignore the advice to clean the cache before running new versions. I went back and deleted all media cache files. Reset preferences and plugins for good measure. Works fine now. Only tested a couple queues from PR and once opening AME, but it did nothing before.

 

Have not tested AE yet.

 

Method: open PR but do not open a project. Edit -> Preferences -> Media Cache -> Remove Media Cache Files (Delete).

Pick "Delete all Media Cache" - I think it means from "this location, but proceed at your own risk.

 

Anyone confirm this is still the correct method (since version 14/PR 2020)?

 

You can also just delete unused media cache, but I suspect it does not have the same effect.

 

Stan

 

 

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Participant
Oct 27, 2021 1:22 AM UTC

Removing media cache didn't make much difference 😞 

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Participant
Oct 26, 2021 11:15 PM UTC

Same thing, have 2019 render in AE, but new update wont render in ME 2022 with no option to revert to older Media Encoder. 

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Participant
Oct 27, 2021 12:06 AM UTC

I solved this by opening my 2019 AE project in my newly updated 2022 AE, THEN it open in AME 2022. Hopefully it renders ok. 

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Terry5FF7
Known Participant
Oct 26, 2021 10:29 PM UTC

Updated to Media Encoder Version 22.0 (Build 107) and all of my presets and Workspaces were gone! It was like a fresh install with new preferences and log file.

How does that happen?

 

 

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Participating Frequently
Oct 26, 2021 10:14 PM UTC

Same here. Media Encoder 22 just doesn't import projects from neither AE nor Premiere. I had to roll-back to previous versions of AE, Premiere and ME to finish my work.

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