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NEFLRick
NEFLRick
Participating Frequently
March 9, 2017
Answered

Adobe Media Encoder Not Working Properly

  • March 9, 2017
  • 14 replies
  • 74049 views

AME recently stopped working for me. It will launch when I queue a project to be exported, however, the project won't show up in AME so I can start the export process. I've searched and tried everything I can find with regards to fixing AME but still not working. I see a lot of posts about AME not working throughout the Internet with a few suggestions to fix but nothing seems to work with any regularity with anyone.

When it stopped working, I hadn't made any changes to my computer (iMac OS 10.11.3) or to my Adobe apps (I'm a CC subscriber). There was an update to PP and AME available, which I downloaded/installed but still not working.

[Moderator note: moved to best forum]

    This topic has been closed for replies.
    Correct answer TravisProuty

    I was getting SO frustrated because AME suddenly stopped working. I updated everything etc, but the solution was that the Queue panel of Media Encoder closed somehow, so I couldn't see the projects I was sending from After Effects. Once I reopened the queue everything was there! (and like 35 compositions waiting to be renderered because I tried it so many times out of frustration)

    14 replies

    Show previous replies
    Fazal Shah
    Fazal Shah
    Participating Frequently
    July 11, 2018

    I found a solution to automate this whole process.

    Just follow the video and you'll have everything

    SpaceCorn
    SpaceCorn
    Participating Frequently
    April 6, 2018

    I had this problem and first tried updating After Effects and Media Encoder with no luck. Next I uninstalled  both After Effects and Media Encoder then did fresh installs for both and it now works fine. I did not need to fiddle with the Cleaner tool as mentioned above. Hope this helps!

    R Neil Haugen
    R Neil Haugen
    Legend
    March 12, 2017

    I can think of one possibility but as you've not listed what you've done, I of course have no idea if you've already done this.

    Which would be ... download the Adobe CC Cleaner Tool here:

    https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    Now, using that app, uninstall & "clean" out AME, then reboot the computer. Using the CC Desktop app, download/install a fresh copy of AME.

    Sometimes the apps lose track of each other due to corruption or something, and this might be the fix. If you've just used the OS uninstall process, that doesn't count as that does NOT get to the files that could be causing your situation.

    If you've used the CC Cleaner tool already ... hoping someone else on here can jump in!

    Neil

    Everyone's mileage always varies ...
    NEFLRick
    NEFLRickAuthor
    Participating Frequently
    March 13, 2017

    Thanks. I didn't know about the cleaner tool. I'll give it a try as soon as I can.

    I appreciate it!

    R Neil Haugen
    R Neil Haugen
    Legend
    March 13, 2017

    Hope it works ...

    Neil

    Everyone's mileage always varies ...
    NEFLRick
    NEFLRickAuthor
    Participating Frequently
    March 12, 2017

    Anyone? Anyone from Adobe? This is a real problem.

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