Adobe Media Encoder Preferences Menu Won't open - Mac OS Monterey M1 Max

Forum|Forum|4 years ago
December 2, 2021
1 reply
1448 views

I am trying to open the preferences menu on Adobe Media Encoder 22.0. I have restarted several times and I still can't access. I click on the menu and nothing opens. I have been struggling with Mogrts not being available when I export through Media Encoder and I saw a video about turning off "Import Sequences Natively" but I can't access this menu to do that. Please help!

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Correct answer Sumeet_Kumar_Choubey

Hi there,

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

Thanks,

Sumeet

S

Sumeet_Kumar_Choubey

Correct answer

Community Manager

Hi there,

Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

Thanks,

Sumeet

H

hpdeanAuthor

Participant

I actually found another post where someone rename the Adobe Media Encoder preferences folder inside Documents>Adobe to "Old_Adobe Media Encoder". This fixed the problem. Thanks!

gupta shivangi

Legend

Thanks for keeping us updated. Give us a shout if you get any other issues.

Regards,

Shivangi

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