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amyd19833862
Participant
June 22, 2018
Question

Adobe Media Encoder Start-up Crash

  • June 22, 2018
  • 1 reply
  • 237 views

I just installed Media Encoder from the desktop CC program. It installed smoothly, but when I tried to open it, the splash screen flashed for half a second then disappeared. AME then proceeded to crash.

I am on a MacBook with High Sierra 10.13.4.

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1 reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
September 28, 2018

Hi AmyD,

Sorry. Can you try reinstalling? If that doesn't work, contact us: Contact Customer Care

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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