Participant

Answered

Adobe Media Encoder stops while encoding - help!

Forum|Forum|7 years ago
November 15, 2018
9 replies
51604 views

I have tried a dozen different ideas from the forums and can't find a solution.

Windows 10, i7-7600 cpu @ 2.80GHz

8gb ram

AME CC 2017 (version 11.1.2.35 of AME)

Created a video in Premiere and AME just stops and hangs when it reaches a certain part of the video. Premiere won't export it either. I have created dozens of videos so I have no idea what's different this time. The video is about 10 minutes of 4k drone footage with a music back - super simple.

I have reset Premiere (shift-alt on startup) and deleted all the cache files. I rendered the clip where encoder hangs and then added it back, then I deleted the clip entirely, then I deleted the clip and the music track and no matter - it stops in the same place every time (about 14% done with Premiere, and about 14 minutes in on what AME estimates is a 2 hour job).

I read a few places that people had a "bad clip" in their video, and once they removed it it worked - how on earth am I supposed to find the one "bad" clip if premiere previews fine and the clip in question isn't the one AME stops on?

One more thing - when AME stops the last frames it was working on has a weird distorted color look on the output preview window.

Any other thoughts or help?

Correct answer BigJ76

This is what I was able to get to work for me. Your mileage may vary. When my Media Encoder would stop rendering I would click the "pause" button to pause the rendering operation that had stopped anyway. Press Ctrl-Alt-Del to bring up Task Manager. Under "Background Processes" you'll see Adobe After Effects. Click on it and then click "End task". AE will come right back up but it will be at much lower memory use. Un-pause your render job in ME and after a few seconds it should start going again. This happens when total memory in my system gets around 75% used and AE is using 15gb of that. There's more than enough memory to spare and I don't know why ME decides to quit when AE gets that high but it did. You do have to babysit your render job to repeat this proces but it worked on my end /shrug

Kirmm Ella

Known Participant

Happens to me as well, newest version AE / Media Encoder.

RTX 3090Ti / 64GB RAM / 5950X

S

solidvision

Participating Frequently

I have a mac with the first gen M1 chip. Media encoder would randomly stop rendering. I was able to fix this by using the Intel version of Media Encoder and NOT the Apple Silicon version. This after contacting Adobe Support and following the instructions of the support rep. I haven't had a problem since. Open Adobe Creative cloud and click the options for openning Media Encoder then select "Open (Intel)". Render your sequences and comps using that. Hope that helps someone out there.

ZaHaRaa

Participant

Thanks for help

It helps me ✌️🥺

B

BigJ76Correct answer

Participant

This is what I was able to get to work for me. Your mileage may vary. When my Media Encoder would stop rendering I would click the "pause" button to pause the rendering operation that had stopped anyway. Press Ctrl-Alt-Del to bring up Task Manager. Under "Background Processes" you'll see Adobe After Effects. Click on it and then click "End task". AE will come right back up but it will be at much lower memory use. Un-pause your render job in ME and after a few seconds it should start going again. This happens when total memory in my system gets around 75% used and AE is using 15gb of that. There's more than enough memory to spare and I don't know why ME decides to quit when AE gets that high but it did. You do have to babysit your render job to repeat this proces but it worked on my end /shrug

Daniel aka MrAPOD

Participant

Hm, that didn't work Big176

It froze the encoder. If it wasent a very big project I wouldent care. But a big headsup, this will most likley make media encoder to stop respoinding.

W

woottonn

Participant

This worked great for me!

S

solidvision

Participating Frequently

Always make sure all your programs are up to date before getting too frustrated and digging around too much. I had this same problem and saw that After Effects had an update available (last time I updated was less than 2 months ago). I updated it and was able to render without a problem.

Just throwin' that out there!

andrev70691637

Participant

Isnt your drive full ?

teebeetom

Participant

Hi there,

I am having the same problems... But, I found the problem (this can be different from yours offcourse). For me the problem was the "Add Grain" effect. I don't know a lot about the processing off this effect, but it really heavy when you want to render this on a full video. I think this was the cause of the freezing in the Encoder.

My workaround: Render the layer where you have your "heavy" effect on without the effect as an png sequence (this way you keep most of the quality). Then paste the png sequence in your timline and add your heavy effect on that. I don't know technically why this worked for me, but it did.

Hope they will fix this issue asap.

PC specs:

gtx 1660 super

ryzen 3950x 16core

32gb ram

SSD Samsung m.2 970 evo

D

Dunke5E9F

Participant

did u solve the problem ? cuz i have it too

fouade24270709

Participant

Same issue here. Just starting this month for me.

S

sasha5CB3

Participant

using 2017 encoder a few years now, started happening to me too now in january 2021

Kevin-Monahan

Community Manager

Still facing this issue, beyerku? Let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

wmudge

Participating Frequently

Both Premiere 14.3.2 and Media Encoder 14.3.2 freeze at random points in my timeline that's a little over an hour long. These failure points change dramatically on each attempt (with no changes in the project file) and occur whether I select GPU or CPU rendering. Also, if I put in/out points before and after the failure points it works fine for that brief segment. I am also using an iMac Pro with 32GB RAM, plenty of disk swap space, and the latest Catalina update, 10.15.6. The only other application that's running at the same time is FireFox.

I have tried everything in this thread and nothing helps and I need to solve this problem for a commercial project with a deadline. Is there a stable third party rendering product that you can recommend?

C

Cody MAck

Participant

Im also having this problem, for atleast 2 days now, got client deadlines to meet.

imeilfx

Inspiring

Ok... that can happen in several cases:
a) one of the files is corrupted - and does not matter if it play ok - if file is corrupted in some specific way - it can play but durring rendering it will generate errors
b) maby some transition or effect doing that
How to check that? If
a) try to eiminate that clip on witch render freezes (or even that one and previous one) - if render goes ok - you have your corrupted file. To fix that - try to rerender that file as separate one in AME or any other rendering tool, if everyting will go ok - put you new rerendered file to your template.
b) the same thing as in a) turn off all transitions and effects in your composition/timeline. If your timeline is long and complicated shorten render area to that place where yiour render freezes and turn off all efffects only there and try to render. If render will go ok. turn on effects one by one until error will occure - and there will be your guity party.

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