Adobe Media Encoder update removes all my custom presets?

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Is that true that after automatic Me update I lost all my custom presets I created before?

If true, this is a serious bug that needs to be treated.

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EckiAMECorrect answer

Community Manager

What is "sync settings"? I do not know about such an option in Adobe apps. Maybe this is what I am missing or doing wrong.

My settings are simply my various settings. I set things here and there in application menus (shortcuts, presets, styles, workspaces…) and the app saves it "somewhere" (do not know where, it does not show). And when the app updates, settings are gone.

If I am doing something wrong, i would be very happy to know what to do to keep all setting alive forever. Thanks.

AME user settings such as app preferences, user presets, the encoding queue and UI workspaces are stored in <User>/Documents/Adobe/Adobe Media Encoder/25.0. You may want to backup these files.

EckiAME

Community Manager

From which version to which version did you update? What are your specs (OS, CPU, GPU, memory)?

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wlashackAuthor

Inspiring

Windows 11, Me updated itself to actual latest version (it says it is 25.1 build 65) from previous version.

I do not know which one previous version was, I never update Adobe apps manually, they update automatically from time to time and i always lose custom content like my shortcuts, workspaces etc. And now I lost my custom presets which is even worse for my actual projects i work on.

Is there a way how not to lose any custom content after automatic update of Adobe apps?

Maybe I am missing something important because I did not find a way how to keep custom stuff so after each autoupdate I am lost and have to set everything manually again, which is…

I use lots of custom settings, presets, workspaces, shotcuts, brushes, color pallettes etc. etc. and it is always a nightmare when everything is off and needs to be build again (and again).

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EckiAME

Community Manager

I am very sorry for your issues. We had issues in the past (i.e. more than one year ago) with migrating user files. I am not aware of any more recent issues.
Where did you store your custom presets? Were they part of your "sync settings"?
You can switch off the auto-updating of apps in Creative Cloud preferences ("Auto update Creative Cloud"). You should definitely also uncheck "Remove older versions".

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