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Participant
June 30, 2021
Question

Adobe Media Encoder won't render, payment bill windows constantly appearing

  • June 30, 2021
  • 2 replies
  • 414 views

I'm trying to render a video in media encoder, but payment bill is constantly appearing and causing the software to crash

When my payment is late, this usually happens 2 times before rendering using media encoder, it's kinda annoying but I think it's fine since the payment is late, but I still should have full software capabilities until the end of month, right now this screen appears everytime while I'm rendering until the render simply crashes, I'm gonna solve this payment issue next week. Is there a way to stop these crashes?

Thank you

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2 replies

learntheirtools
Participant
September 6, 2021

I have a similar problem: Adobe Media Encoder does not work because it cannot check the status of my subscription, although it is renewed and paid for

gupta shivangi
Legend
July 7, 2021

Hi there,

Ideally, the payment issues do not impact the application's performance. Could you share a video recording of the issue?

We'll look into this and help you.

Regards,

Shivangi

Participant
September 6, 2021

the problem isn't solved yet, this is honestly very dissapointing

This bug didn't occured on previous versions, Media Encoder always worked fine