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July 1, 2022
Question

Adobe media enconder 2020 crashing on startup

  • July 1, 2022
  • 1 reply
  • 125 views

As soon as I start adobe media encoder or export to it from after effects it instantly crashes, my gpu drivers are updates. My specs are RTX 2060 SUPER and Ryzen 7 3700X.

Adobe media encoder log:

 

Log file created: 01/07/2022 15:57:34
---------------------------------------
Ticks = 172 <26092> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 172 <26092> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 172 <26092> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 234 <26092> <Wasapi initialization> <5> Time = 0.0613986second
Ticks = 562 <22840> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 50069
Ticks = 625 <26092> <DS> <5> GPUSniffer launching with test mask 62
Ticks = 1187 <26092> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: NVIDIA GeForce RTX 2060 SUPER
No capability restrictions detected - adding device to list
OpenCL system device count: 1
Found OpenCL device Name: NVIDIA GeForce RTX 2060 SUPER supportsSSG: 0
Skipping nVidia OpenCL device
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 516.59 516.59
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
CUDA Device 0 -
Name: NVIDIA GeForce RTX 2060 SUPER
Vendor: NVIDIA
Integrated: 0
Capability: 7.5
Driver: 11.7
Total Video Memory: 8191MB
Ticks = 1187 <26092> <DS> <5> GPU Sniffer result: 30
Ticks = 3984 <26092> <AMEApp> <0> Time taken to load MediaCore plugins: 2522.1 milliseconds.
Ticks = 4734 <26092> <AMEApp> <1> Entering RunEventLoop
Ticks = 5125 <16828> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 5203 <17808> <MSDKDecoderWithMCDemux> <5> No Intel device D3D11 or DX9 context created, hardware decode not available.
Ticks = 5281 <18624> <MSDKDecoderWithMCDemux> <5> No Intel device D3D11 or DX9 context created, hardware decode not available.
Ticks = 5375 <18624> <MSDKDecoderWithMCDemux> <5> No Intel device D3D11 or DX9 context created, hardware decode not available.

 

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    July 3, 2022

    >RTX 2060 SUPER

     

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
    -for all Adobe programs use the STUDIO driver, not the GAMING driver

     

    ADDED

    https://nvidia.custhelp.com/app/answers/detail/a_id/4931/kw/studio/related/1
    NVIDIA Studio Drivers are drivers that are specially designed for creators.
    They are released on a regular, longer cadence that matches major app launches,
    typically every month. This way your PC is ready every time your favorite app
    updates, but your work is not disrupted often. These drivers are extensively
    tested against the top creative apps to ensure that your system won’t have any
    issues. New updates unlock performance boosts and sometimes new features in
    creative apps, providing artists, creators and 3D developers the best performance
    and reliability. (my thought... Studio driver is better than Gaming driver)