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wsmais75011078
Participant
June 22, 2018
Question

After Effects projects won't queue into Media Encoder

  • June 22, 2018
  • 2 replies
  • 394 views

I'm currently running CC 2018 of both applications. I cannot get my projects to queue into the encoder. Media Encoder opens, but no files show up. And its always showing the queue tab.

I am using a Macbook Air 2012.

I have already tried uninstalling and re-installing both applications about three times. Nothing changed.

I can't drag files into it either. It won't load the compositions.

Please help! This just started after I updated!

If anything, walk me through how to downgrade both apps to CC 2017?

This topic has been closed for replies.

2 replies

W
wsmais75011078Author
Participant
June 26, 2018

bump

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
September 28, 2018

Hi wsmais,

This sounds odd. Sorry for this issue. If you are still having problems, kindly contact us here: Contact Customer Care

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
W
wsmais75011078Author
Participant
June 24, 2018

okay since no staff or anybody has an answer, anyone know any other applications like media encoder where I can export after effects projects?

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