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W
wsmais75011078
Participant
June 22, 2018
Question

After Effects projects won't queue into Media Encoder

  • June 22, 2018
  • 2 replies
  • 396 views

I'm currently running CC 2018 of both applications. I cannot get my projects to queue into the encoder. Media Encoder opens, but no files show up. And its always showing the queue tab.

I am using a Macbook Air 2012.

I have already tried uninstalling and re-installing both applications about three times. Nothing changed.

I can't drag files into it either. It won't load the compositions.

Please help! This just started after I updated!

If anything, walk me through how to downgrade both apps to CC 2017?

This topic has been closed for replies.

2 replies

W
wsmais75011078Author
Participant
June 26, 2018

bump

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
September 28, 2018

Hi wsmais,

This sounds odd. Sorry for this issue. If you are still having problems, kindly contact us here: Contact Customer Care

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
W
wsmais75011078Author
Participant
June 24, 2018

okay since no staff or anybody has an answer, anyone know any other applications like media encoder where I can export after effects projects?

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