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DirkV71
DirkV71
Inspiring
Nov 25, 2019 10:21 AM UTC
Question

After Update, AME 2020 is rendering slow and blocks using other Software on macOS

Hi,

after Update Media Encoder to Version 2020 the rendering performance seems to be very bad

againt the Version 2019. In the past i can using my Mac for other works if he was rendering.

Now i can´t browse in the web if the Encoder is working...

Anyone the same problem or a solutions for this?

Greetings, Dirk

 

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8 replies

Ray5EBE
Participant
Oct 3, 2020 11:24 PM UTC

Same issue.  I have a macOS 10.15.7 and did a screenshot with Adobe Support.  They checked my Graphic Card and said it was fine.  My ram is 64GB, which is hardly being used when trying to encode a Video file that is 12 mins.  It's taking over 1 hour to encode via Media Encoder.  And over an hour to Render in After Effects.  

With support we downgraded from the latest versions of After Effect and Media Encoder to versions: 17.0.5 for After Effect and 14.0.4 for Media Encoder to test the performance.  No difference at all.  And then we updated back to the latest versions of the apps, no difference.  

Very disappointed with Adobe's support and product to work with a powerful computer.  I feel like I went back to 1980 trying to encode a small file.  

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    sezginakgunduz
    Participant
    Nov 19, 2020 4:58 PM UTC

    WOW! I was looking at how the settings should be made in a good PC. I am using 12 cores AMD Ryzen 9 3900XT, 64GB RAM, 1TB M.2 SamsungPRO SSD, Radeon RX5700XT 8GB 

    Media Encoder rendering time: 50min 70GB Op1a 384mbit PAL mxf >> Op1a 50mbit Interlaced takes approximately 63min.

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    Marcos Fonruge
    Participating Frequently
    Jun 12, 2020 7:01 PM UTC

    Same problem. Seems unresolved since 2017 when the first threads of this issue appesrs on google searchs. What a mess...

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    DavidRodrigo
    Participant
    May 9, 2020 9:12 PM UTC

    Did you solve the problem?

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    gupta shivangi
    gupta shivangi
    Legend
    Nov 27, 2019 11:49 AM UTC

    Hi Dirk,

     

    This does not sound ideal. We'd love to help you troubleshoot this issue and figure out what is causing glitch in AME performance.

     

    • Could you share your system details(OS version, RAM, GPU, CPU, etc)?
    • Which other applications have been affected because of AME?

     

    Looking forward to your response.

     

    Thanks,

    Shivangi

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    DirkV71
    DirkV71Author
    Inspiring
    Nov 27, 2019 6:38 PM UTC

    Hi,

     

    affected was all rendering processes who now uses Metal.

    My System:

     

    Modellname: MacBook Pro

      Modell-Identifizierung: MacBookPro14,3

      Prozessortyp: Quad-Core Intel Core i7

      Prozessorgeschwindigkeit: 2,9 GHz

      Anzahl der Prozessoren: 1

      Gesamtanzahl der Kerne: 4

      L2-Cache (pro Kern): 256 KB

      L3-Cache: 8 MB

      Hyper-Threading Technologie: Aktiviert

      Speicher: 16 GB

     

      Chipsatz-Modell: Radeon Pro 560

      Typ: GPU

      Bus: PCIe

      PCIe-Lane-Breite: x8

      VRAM (gesamt): 4 GB

     

    Hope, you find a soiution.

     

    Regards, Dirk

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