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Liam Higton-Shirt
Inspiring
January 24, 2018
Answered

AME 2018 hanging on "Loading ImporterRED.prm"

  • January 24, 2018
  • 1 reply
  • 1187 views

Hi - AME (and AE actually) have been giving me problems since the latest updates. AME will not load past 'ImporterRED.prm' Any ideas or similar problems I would love to hear some solutions. No problems before. Nothing else has changed on my system.
Windows 10 / 64 bit.

Cheers

Dave

This topic has been closed for replies.
Correct answer Liam Higton-Shirt

Hi Vidya,

I am waiting for out new IT guy to obtain the password for our AntiVirus that the old IT forgot to leave him .

I have tried without deactivating the AntiVirus but nothing has changed. If I start in Safe Mode everything runs and loads with no problems including Dynamic Link which is causing problems if AE and AME do successfully open (rare event ATM). Hopefully I can report back soon.

Cheers

Dave

1 reply

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
January 25, 2018

Hi Dave,

It seems like an activation issue. Sign out from Creative Cloud, Sign in back & test.

Instructions: Sign in and sign out to activate or deactivate Creative Cloud apps

If possible disable anti-virus & firewall while performing sign-out & sign in.

Thanks,

Vidya.

    L
    Liam Higton-ShirtAuthorCorrect answer
    Inspiring
    February 1, 2018

    Hi Vidya,

    I am waiting for out new IT guy to obtain the password for our AntiVirus that the old IT forgot to leave him .

    I have tried without deactivating the AntiVirus but nothing has changed. If I start in Safe Mode everything runs and loads with no problems including Dynamic Link which is causing problems if AE and AME do successfully open (rare event ATM). Hopefully I can report back soon.

    Cheers

    Dave

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    February 5, 2018

    Hi Dave,

    Thanks for letting us know the status. Please let us know the status after disabling anti-virus.

    Vidya.

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