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Liam Higton-Shirt
Inspiring
Jan 24, 2018 6:00 AM UTC
Answered

AME 2018 hanging on "Loading ImporterRED.prm"

Hi - AME (and AE actually) have been giving me problems since the latest updates. AME will not load past 'ImporterRED.prm' Any ideas or similar problems I would love to hear some solutions. No problems before. Nothing else has changed on my system.
Windows 10 / 64 bit.

Cheers

Dave

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Liam Higton-ShirtCorrect answer
Inspiring
Feb 1, 2018 3:17 AM UTC

Hi Vidya,

I am waiting for out new IT guy to obtain the password for our AntiVirus that the old IT forgot to leave him .

I have tried without deactivating the AntiVirus but nothing has changed. If I start in Safe Mode everything runs and loads with no problems including Dynamic Link which is causing problems if AE and AME do successfully open (rare event ATM). Hopefully I can report back soon.

Cheers

Dave

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3 replies

Vidya Sagar
Vidya Sagar
Participating Frequently
Jan 25, 2018 10:04 AM UTC

Hi Dave,

It seems like an activation issue. Sign out from Creative Cloud, Sign in back & test.

Instructions: Sign in and sign out to activate or deactivate Creative Cloud apps

If possible disable anti-virus & firewall while performing sign-out & sign in.

Thanks,

Vidya.

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    Liam Higton-ShirtAuthorCorrect answer
    Inspiring
    Feb 1, 2018 3:17 AM UTC

    Hi Vidya,

    I am waiting for out new IT guy to obtain the password for our AntiVirus that the old IT forgot to leave him .

    I have tried without deactivating the AntiVirus but nothing has changed. If I start in Safe Mode everything runs and loads with no problems including Dynamic Link which is causing problems if AE and AME do successfully open (rare event ATM). Hopefully I can report back soon.

    Cheers

    Dave

    Translate
    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    Feb 5, 2018 8:49 PM UTC

    Hi Dave,

    Thanks for letting us know the status. Please let us know the status after disabling anti-virus.

    Vidya.

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