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AzzieScott
AzzieScott
Known Participant
Mar 3, 2019 2:39 AM UTC
Question

AME 2019 crashes during export from PPCC

I just recently updated PPCC 2019 and I have had several crashes when trying to export from PP. Im using a iMac Pro 3 GHz Intel Xeon W 128 gig ram with Radeon Pro Vega 64. This just started happening recentl. I recall it started during the last two updates.

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    2 replies

    AzzieScott
    AzzieScottAuthor
    Known Participant
    Mar 16, 2019 5:41 PM UTC

    Hi Shivangi, sorry for the slow reply. I have a iMac Pro 3 GHz Intel Xeon W 128 gig ram with Radeon Pro Vega 64 graphics.

    I have also imported directly into AME and it happen one two times. Its not consistent but has happened more times than I would like. Most times when it crashes I can even get crash data because it freezes my whole system, so I have to do a hard reboot to my system which Ive never should or have to do.

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    gupta shivangi
    gupta shivangi
    Legend
    Mar 6, 2019 3:49 PM UTC

    Hi AzzieScott,

    We're sorry for the issue. Crashes can occur because of many reasons. We need more information to troubleshoot the issue. I have a few questions:

    • What are your computer specifications(OS version, RAM, GPU, Processor etc)?
    • Do you get any crash log or error message that you can share with us? (A screenshot will also help: FAQ: How do I capture and post a screen shot or video? )
    • Does it happen with a specific project?

    Please try these steps:

    1. Import a file directly in AME and then try export.
    2. Change the video render and then check if the crash happens.

    Let us know if that helps.

    Thanks,

    Shivangi

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