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Participant
May 15, 2020
Question

AME cannot be installed after 3%..

  • May 15, 2020
  • 1 reply
  • 392 views

 

An error eccurred while using After Effect (Not connected to AME), 

so I uninstall AME with Creative Cloud.

 

I tried to re-install, but installation does not proceed after 3%..

I rebooted the computer and creative cloud app, and installed it again after canceling,

But it doesn't proceed after 3%...

 

Is there anyone who has had a similar problem wit me,

or who knows how to solve it?

 

I've searched and tried things, but I couldn't figure it out myself.

Plz help me...

 

 

 

 

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1 reply

Peru Bob
Community Expert
Community Expert
May 15, 2020

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.