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HippieBoy Chris
HippieBoy Chris
Inspiring
April 21, 2017
Answered

AME cannot connect to Dynamic Link Server

  • April 21, 2017
  • 24 replies
  • 181543 views

Hello everyone!

The Problem:

I updated to the latest versions of Adobe CC products yesterday, only to find that I cannot render from After Effects as I normally did – when I go to "File > Export > Add to Adobe Media Encoder Queue" absolutely nothing happens. When I drag a comp from AE to AME, AME gets stuck on "Connecting to Dynamic Link Server..." and won't proceed.

Does anyone have any suggestions as to what may have happened during the update to break AME's connection to the Dynamic Link Server?

My system:

27-inch, Mid 2011 iMac

2.7 GHz Intel Core i5

16GB RAM

Sierra 10.12.4

Software:

After Effects 2017.2 Release, Version 14.2.0.198

Adobe Media Encoder 2017.1 Release, Build 11.1.0.170

Troubleshooting Steps Taken:

1. As I mentioned, both After Effects and AME are the latest updates, I've checked several times. It's bothersome to me that I have the 2017.2 version of AE and the 2017.1 version of AME, but that appears to be the latest versions of both.

2. I uninstalled AME, manually moved the leftover preference files from previous installs out of the way, and reinstalled the software using the CC tool.

3. I verified that I can connect via Dynamic Link between After Effects and Premier Pro (which I rarely use).

4. I ran a static file through AME with no problems.

5. I tried dropping and dragging an AE comp to AME, but as mentioned above, the file gets stuck on "Connecting to Dynamic Link Server..." and refuses to budge.

Temporary Workaround

I have resorted to exporting my After Effects files using AE's native Render Queue using lossless settings, saving the resultant .mov file in a watch folder which AME then picks up and processes to our specifications. This works, obviously, but takes longer and interrupts the workflow a bit and simply isn't as convenient as being able to export directly to Adobe Media Encoder from AE.

In conclusion… I'm sure I'm missing something simple here. If anyone has any ideas or suggestions I'd greatly appreciate ay insight! This software is very complex, issues like this will happen from time to time - I'm just happy that Adobe usually responds fairly quickly and always finds a fix.

    Correct answer HippieBoy Chris

    To anyone interested in this thread, the Adobe team contacted me shortly after my original post and has worked with me several times since then to track down the issue. They truly are dedicated to fixing these sorts of errors.

    I had found a workaround, and deleting various preferences solved the issue for me, but the underlying cause remained a mystery... Today I received this message from the Adobe folks:

    I just want to give you a follow up.

    I looked into this further and find out this problem happens when the following conditions are both met.

    - AE Preferences > General > "Show Start Screen at Startup" is disabled

    - AE Preferences > New Project > "New Project loads template" is enabled

    We will look into why these settings are causing this issue.  Meantime, please avoid those setting combination.

    Hopefully this will help anyone else who has the same issue...

    24 replies

    Show previous replies
    E
    eamonnf57754210
    Participant
    November 12, 2019

    I know this is a very old thread but I had the same problem with the newest update (Nov 2019). But by increasing my maximum disk cache size in after effects preference solved the problem.

    A
    anneb34147091
    Participating Frequently
    April 30, 2020

    Here I am in 2020 with the newest version of both. I have literally tried ALL of these options and NOTHING worked. My deadline is next week and I just spend 5 hours trying to fix this and it's still not fixed... 

      B
      Bhavya5CFC
      Participant
      April 23, 2021

      Hello i am from 2021, still not fixed 🙂 

      i want to die, i created such amazing project and adobe decided to ditch me.

      toms51429095
      toms51429095
      Participant
      July 23, 2019

      Solved!!!

      I had the same issue, working around it the same way,

      I changed the OS system language to English and restarted my Imac.

      Thank you everyone here for your solutions!

      D
      danielb41485653
      Participant
      September 15, 2019
      Worked for me as well
      inuyashafan
      inuyashafan
      Inspiring
      June 14, 2019

      this is gonna sound really dumb but i shut off my computer  and turned it back on (not the restart feature. literally shutting it off, waiting a couple seconds, and then turning it back on) and it magically started working.

      I was so lost. i tried everything. cleared all my caches, played with the render settings, ended processes in the task manager. nothing. i hope the fix is as easy as this for most people!

      damien_1970
      damien_1970
      Participant
      February 16, 2019

      Hi,

      Ok I've gone through this whole thread, checked my prefs in AE (alothough I'm not using AE), thrown out the Adobe folder in Documents, changed my Mac's language to English (it was in French), to no avail.

      I'm trying to export a Premiere Timeline, and wether I try a direct export or via AME, it doesn't work, and via AME it crashes. Well, actually when I did my exports to MXF it worked, but now I need ProRes and h264 versions and nothing I've tried is working.

      My setup: MacPro late 2013, 6-core 3.5 GHz, 32 Gb ram, 2x AMD FirePro D700, Mac OS 10.13.6 (High Sierra) Premiere Pro 2019

      Cheers,

        J
        jakobguldborg
        Participating Frequently
        December 11, 2018

        I've talked to Adobe and they told me to change the language in the system settings to english and then it works.

        My default language was different from the Adobe language.

        It's a problem Adobe will solve soon.

        A
        arnec6581227
        Participant
        December 7, 2018

        Yo I bought an entire new iMac just to solve this issue but this shit still won't load into Adobe Media Encoder. How hard can it be to set this straight?

        Fix this shit Adobe

        G
        gerhardh41493930
        Participant
        December 28, 2018

        Hi

        I am pretty new to AE and PP, what to speak of AME. I have an AE comp with a dynamic link to PP. When I want to encode in AME the dynamic link doesn't work and my sequence does not get encoded. It stopped working last night. How can I fix this? Can I unlink the AE comp from the original PP project? What's the way around this issue?

        ChrisCrystalize
        ChrisCrystalize
        Inspiring
        December 2, 2018

        I had the same problem; I had to reboot my system to get it to work. I'm going to have Adobe CC suite installed on another computer so if this happens again I can sneakernet all of my files with the .aep with a flash drive to the other system and go from there. If AME is stuck on connecting to dynamic link server for more than 60 seconds I immediately abort the mission and try again, purging my disk cache and removing the stopped AME session.

        Sometimes I believe these are the equivalent of sneezes in the digital world. Often times restarting the process clears it up. Last July I upgraded to an Asus WS Pro/SE x299 motherboard since I do graphics work and I believe this board has a latent defect because I am getting Windows 95 era boot times of 117 seconds from power on to lock screen and Asus can't find a solution. I've updated the UEFI bios several times and this has not cleared the problem. Sometimes the mobo will hang on the ASUS splash screen and not load Windows at all, meaning an unsuccessful POST. It is not Windows 10 Home because more than half that time is before the BIOS hands off the loading process to the OS. When Asus releases its next generation of RoG boards I will upgrade to that. Ice Lake from Intel is coming for HEDT systems which will be a socket design change from the current LGA2066 form factor, requiring a motherboard change.

        Y
        yneo69
        Participant
        June 15, 2018

        Removing the Adobe folder in user/Documents did the trick for me (iMac Pro, AE 15.1)

        Thx !

        S
        Steffen0D45
        Participant
        February 6, 2021

        I did this as well as the firewall thing (in one go), so one or the other (or both) fixed this for me!

        MacBook Pro 16 2019, AE: 17.6, ME: 14.8

        Stefan.I
        Stefan.I
        Participant
        June 12, 2018

        Thank you!

        I
        Internetfotograf
        Participant
        September 30, 2017

        Hi, i had the same issue since 4-5 days. i read this post and nothing worked.

        i had the problem. i open the projekt in After effects - export in WME and the programm started and at this point stops.

        I added WME and AE To the Firewall all. Restart Pc and resett AE and ME and that works fine! i render now 15 projekts without — dynamic link error.

        Ryzen-1700X

        32 GB DDr4 ram.

        Windows 64 bit pro.

        asus 1050 Ti.

        After that rendering i closed my programms. want render another. and nothing worked again..

        Moderator warning: Do not use profanity. It is against community guidelines.

        I
        Internetfotograf
        Participant
        September 30, 2017

        Ok, i think it works now. my problem was that i work on 2 Different Pc. 1. My home PC and 1 laptop.The documents whas synced over onedrive! I delete the adobe files in Documents and It works!! 2 Restarts. different projects everything works

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