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DavidMedzorian
Participant
May 27, 2020
Answered

AME CC May 2020 will not open. Getting "permission" error

  • May 27, 2020
  • 1 reply
  • 2994 views

 Adobe Media Encoder CC May 2020 is not loading up when clicked uppon. I get a notice that says "Adobe Media Encoder cannot create folder. C:\Users\David\Documents\Adobe\Adobe Media Encoder\14.0\presets   Please check permissions and restart the applkication."   I have looked where I thought they would be and can find nothing. I'm sure this is a simple fix (at least I hope so). I have a PC. Does anyone know where specifically I need to go and look to change whatever permissions needs to be changed. It was working fine earlier today. I'd be very grateful.

This topic has been closed for replies.
Correct answer LordTor19

I was struggling all day with same issue.

 

Frustrating.  Tried a few things, looked online for advice, but still nothing worked.

 

Then, as a last resort, I went into the C:\Users\[insert own account name\Documents\Adobe\Adobe Media Encoder\14.0  folder and created a folder entitled 'Presets'...

 

Works fine now.

 

Lovely jubbely.

1 reply

LordTor19
LordTor19Correct answer
Participant
March 3, 2021

I was struggling all day with same issue.

 

Frustrating.  Tried a few things, looked online for advice, but still nothing worked.

 

Then, as a last resort, I went into the C:\Users\[insert own account name\Documents\Adobe\Adobe Media Encoder\14.0  folder and created a folder entitled 'Presets'...

 

Works fine now.

 

Lovely jubbely.

    J
    jackieh11553271
    Participant
    February 14, 2022

    WOW!! THIS WORKED FOR ME! CREATING A "PRESETS" FILE

     

    THANK YOU SO MUCH!

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