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Rchjr
Inspiring
June 22, 2017
Question

AME crashing while encoding for vimo

  • June 22, 2017
  • 1 reply
  • 2678 views

AME is crashing while I am encoding a aerial 4k video to be published on vimo. I have tried numerous times getting a 2 minute with a music audio sound track with it to get encoded for vimo. It does not always crash at the same spot. I have AME 2017.1.2 with the following computer specs:

AMD Ryzen chip

64 gb Ram

Windows 7 64 bit

Nvidia 1080 graphics card

1TB samsung ssd

If anyone can shed some light on this I would appreciate it.

Thanks in advance

Rchjr

    This topic has been closed for replies.

    1 reply

    kulpreet singh
    kulpreet singh
    Inspiring
    June 22, 2017

    Hi Rchjr,

    I am sorry that you are not able to export from AME.

    AME is crashing while I am encoding a aerial 4k video to be published on vimo.

    Do you see any error or warning message?

    I have tried numerous times getting a 2 minute with a music audio sound track with it to get encoded for vimo.

    Did you try exporting with different export settings?

    • Which version of display/video driver is installed on your machine? NVIDIA DRIVERS GeForce Game Ready Driver WHQL
    • Try exporting your clip to a different location.
    • Check if switching to Software Only mode makes any difference.

    Let me know if that helps for you.

    Thanks,

    Kulpreet Singh

    R
    RchjrAuthor
    Inspiring
    June 23, 2017

    Kulpreet,

    When I said I was encoding for vimo - I did not mean that I was trying to have AME upload to vimo after encoding.

    I did not have the latest graphics card driver, I updated and it encoded correctly the very first time I used it. I then tried to encode some more things and it keeps crashing. When it crash's it does it 1 of 2 ways. Sometimes I get a error message from AME saying " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available " It never gives me a message saying what the problem might be. The other time it crashes - the screen goes completely black and I have to re boot.

    I did change the Mercury playback to software and it still crashed.

    I have the latest versions of Premier Pro and AME.

    This is very frustrating.

    Rchjr

    R
    RchjrAuthor
    Inspiring
    June 24, 2017

    Anybody! I need to get this resolved.

    Adobe support........got any ideas?

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