AME exports AVCHD with sound but it drops after 10% or is out of sync

Question

Hello everyone, I tried asking this in another thread, but seeing as how that question hadn't been answered by anyone in a year I figured I would start a new thread.

I am trying to convert AVCHD in Adobe Media Encoder to .mov files. When I do, about 3 out of the 54 clips have audio all the way through, the rest either drop the audio after a few seconds or the audio is completely out of sync. With one, the audio is from a totally different clip altogether. I am intermediate user but this is beyond me and I am not as great with understanding codec's and the benefits/weaknesses or usage of each. I tried the clips back in the camera and they play with full audio, no drops, and no sync issues. So something is happening in the export process. I was following this tutorial that recommends exporting it with Apple ProRes 422 and I tried it with 422 HQ as well. The footage from my main camera is .mov so that is why I was converting it to be the same.

gupta shivangi · Answer

Hi there,

We're sorry for the previous experience. We'll make sure the issue gets addressed properly this time.

I understand you've tried to transcode a AVCHD file to .mov and .mp4 formats and on both the occassions, the audio goes out of sync. Am I correct?

Could you share a screenshot for your export settings?
Which media player are you using for checking the playback?
Do you have Adobe Premiere Pro installed?

Let us know.

Thanks,

Shivangi

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