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atknsc
Participant
Apr 10, 2019 2:17 PM UTC
Question

AME is crashing at the end of encodes

This has just started happening and I cannot seem to find anything regarding this issue in the forums.

This is the error code that appears after AME crashes:

[/ame13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

I am using a trash can MacPro with the most current Mojave OS.

Thanks.

Chris

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    11 replies

    beng68702849
    Participant
    Apr 12, 2019 3:53 AM UTC

    Same problem here, please let us know when this gets resolved. I have a serious deadline tomorrow!

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    atknscAuthor
    Participant
    Apr 12, 2019 4:02 AM UTC

    I was able to get it to work by changed AME to encode with Open CL instead of using software only.

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      beng68702849
      Participant
      Apr 12, 2019 8:08 PM UTC

      So far this worked for me too!

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      SeanPinnacle
      SeanPinnacle
      Participant
      Apr 11, 2019 9:31 PM UTC

      I am also having the same problem..

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      Adobe Employee
      MMeguro
      Adobe Employee
      Apr 12, 2019 12:29 AM UTC

      Thank you for reporting here.  Yes, we identified the problem and possible cause.  We are currently looking into the solution.

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      rheaa25815583
      rheaa25815583
      Participant
      Apr 11, 2019 8:50 PM UTC

      I am having the same problem.

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      Adobe Employee
      MMeguro
      Adobe Employee
      Apr 10, 2019 7:20 PM UTC

      We want to know some more detail on this issue.  I sent you a private message.

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      atknscAuthor
      Participant
      Apr 10, 2019 11:33 PM UTC

      Here is a screen shot of my AME

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        SandyMcBride
        SandyMcBride
        Participating Frequently
        May 16, 2019 4:02 PM UTC

        Happening to me on a MAC. I did move my Cashe folder, could that be the cause?

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