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sean_cardwell_wgbh
sean_cardwell_wgbh
Participant
Jan 12, 2022 5:50 PM UTC
Question

AME not exiting & won't relaunch

On one of our Windows 10 workstations, Adobe Media Encoder is not exiting properly, and as a result won't relaunch. If you end the task in Task Manager or restart the computer, then AME will launch again. 

Currently our workaround is to either leave AME open all the time, or to kill in Task Manager if it gets stuck. However both are less than ideal. 

Some troubleshooting info:

  • Tested in CC 2021 and CC 2022
  • Have not been able to replicate on another workstation
  • Reinstalled AME
  • Cleared caches & preferences
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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
Feb 22, 2022 1:25 PM UTC

Hi Sean-C!

That's weird. Does this happen while working on a specific project? Could you share your system details (OS, CPU, RAM, GPU)?

 

Let us know.

Thanks,

Kartika

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