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hanskfroschauer
hanskfroschauer
Known Participant
April 14, 2021
Answered

Can't open ME after updating to 15.1

  • April 14, 2021
  • 4 replies
  • 794 views

Upgraded CC apps today, no I can't open Media Encoder anymore. It crashes shortly after showing the splash screen.

I tried a number of things I found in older posts, like deleting older versions from Library/Caches, but nothing works. This is a mojor issue as I need to render mp4s for a client. 

Any ideas?

 

This topic has been closed for replies.
Correct answer jamess9793522

Hey this might help: 

 

I went into this fodler and deleted an old plugin that was causing the issue:  

/Library/Application Support/Adobe/Common/Plug-ins/7.0/

 

Now have media encoder open & running. 

 

Best, 

 

James

 

4 replies

H
Heath5F86
Participant
April 19, 2021

Took a week but I think I found the solution. The Creative Cloud Cleaner tool seemed to work. Once I ran this ME started opening!

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

J
joãov67229038
Participant
April 20, 2021

Tried that, but unfortunately for me the issue still remains!

tiago_soares
tiago_soares
Participant
April 14, 2021

Yes. Same problem here... updated to ME 15.1 and stopped working.

I'm using a Windows 10 64bit machine.

Really need to solve this. 😞

H
Heath5F86
Participant
April 14, 2021

I am experiencing the same issue. The first splash page pops up but, the program never actually loads. It just seems to freeze on that opening graphic. I have to open my task manager and force quit to close. I have restarted my computer, uninstalled and reinstalled the program. Still won’t load / open. I really need to render today. Adobe Help Us.

hanskfroschauer
hanskfroschauerAuthor
Known Participant
April 14, 2021

Little update – I downgraded ME to the version before, but that won't open anymore either. Tried completely uninstalling, and re-installing, but that doesn't help either. It just crashes shortly after the splash screen appears. Really worried 😞

 

All other CC apps seem to open and work just fine. I'm on a 2017 MacBook Pro with 10.15.7.

jamess9793522
jamess9793522
Participant
April 14, 2021

Having the same issue. Mine crashes as it's scanning plugins on launch. I've uninstalled everything, deleted preferences, still no luck. 

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