Skip to main content
creativeadvantech
Inspiring
Oct 25, 2018 7:18 PM UTC
Question

Can't play mp4 file converted using AME on Windows Movies & TV nor WMP

I downloaded a .mp4 file from our GoToWebinar presentation, it opens fine from Windows Movies & TV by default.  But once I cut out the beginning of the video and convert the file in Adobe Media Encoder using "Match Source", I cannot open the converted .mp4 file.  Tried to open from Windows media player, no luck either.

Update: I cut up the file in Premier, and export in Premier to H.264 (,mp4), same result, cannot open in Windows Movies & TV.

Message was edited by: Randy Chen

    This topic is closed to new replies. Start a new post to keep the conversation going.

    18 replies

    Participant
    Jun 9, 2021 3:56 AM UTC

    Hey, I know this was a while ago but did you ever find a solution?

    I'm having the same issue but it's only just seemed to happen recently.

     

    Thank you

     

    Translate
    Adobe Employee
    Oct 25, 2018 9:11 PM UTC

    Which version of Premiere Pro and Media Encoder are you using?
    Can you import the original .mp4 file and the converted .mp4 file into Premiere Pro and playback properly?
    Possibly, converted files are not released from Premiere Pro or Media Encoder.  If this is the case, could you quit them and then play in Movies & TV app?

    Translate
    creativeadvantech
    Inspiring
    Oct 25, 2018 9:38 PM UTC

    Using the latest CC.

    Quitting all programs and open the converted mp4 in Movies & TV app still no luck.

    Translate
    Adobe Employee
    Oct 25, 2018 9:43 PM UTC

    Can you playback the converted file in Premiere Pro?

    Translate