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Participant
Jul 16, 2020 4:55 PM UTC
Question

Cannot export from Premiere

Since i updated to Media Encode 14.0 and now 14.3 I have not been able to export anything from Premiere.   All attempts end up 'Failed' with "accelerated renderer error"

 

I have been able to export from After Effects and converting Quicktime is no problem.

 

I have tried trashing my Premiere prefs - still doesn't work.   I have also tried uninstalling and reinstalling both Premiere and Media Encoder but nothing works.  Exporting straight from Premiere is fine.

 

I am currently on Premiere 14.0.0

 

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3 replies

gupta shivangi
Legend
Jul 16, 2020 5:58 PM UTC

Hi Mark,

Thanks for writing in. I appreciate that you tried to troubleshoot the issue before reaching out. 

Let us know. We're here to help

Regards,

Shivangi

 

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Participant
Jul 16, 2020 9:27 PM UTC

I have tried H.264 and Quicktime ProRes from all three of the renderers (Metal, OpenCL and Software Only)

no luck.

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