Skip to main content
Participant
July 16, 2020
Question

Cannot export from Premiere

  • July 16, 2020
  • 1 reply
  • 232 views

Since i updated to Media Encode 14.0 and now 14.3 I have not been able to export anything from Premiere.   All attempts end up 'Failed' with "accelerated renderer error"

 

I have been able to export from After Effects and converting Quicktime is no problem.

 

I have tried trashing my Premiere prefs - still doesn't work.   I have also tried uninstalling and reinstalling both Premiere and Media Encoder but nothing works.  Exporting straight from Premiere is fine.

 

I am currently on Premiere 14.0.0

 

This topic has been closed for replies.

1 reply

gupta shivangi
Legend
July 16, 2020

Hi Mark,

Thanks for writing in. I appreciate that you tried to troubleshoot the issue before reaching out. 

Let us know. We're here to help

Regards,

Shivangi

 

Participant
July 16, 2020

I have tried H.264 and Quicktime ProRes from all three of the renderers (Metal, OpenCL and Software Only)

no luck.