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justiflyy_
justiflyy_
Participant
August 25, 2020
Question

Cannot import After Effects projects

  • August 25, 2020
  • 1 reply
  • 1275 views

For some reason, I cannot add any After Effects compositions to the queue in Adobe Media Encoder. When I try to add something to the queue, it either produces the error message "file format is not supported" or tries to connect to Dynamic Link server and says "file could not be opened". I am using AE v 17.1 and AME v 13.1.5 and have not updated either piece of software recently. In fact, it was working fine yesterday, before I shut down my Macbook Pro.

 

It's worth noting that a few months ago, I had a similar problem with AME 14.x (connecting to Dynamic Link forever or displaying the same "file could not be opened" message), but I solved the problem somehow by reverting to v 13.1.5.

This topic has been closed for replies.

1 reply

Justin Taylor-Hyper Brew
Community Expert
Justin Taylor-Hyper BrewCommunity Expert
Community Expert
August 25, 2020

Upgrade both softwares and if you're still having issues, create a new AE project and import the old one, and try adding. If you're having issues after that, try resetting AE prefs.

    justiflyy_
    justiflyy_Author
    Participant
    August 27, 2020

    Thanks, upgrading both pieces of software has seemed to eliminate the problem for now. Hopefully, it gets rid of the problem for good.

      justiflyy_
      justiflyy_Author
      Participant
      August 27, 2020

      So Media Encoder was able to load the project directory and compositions once, hence my previous post. However, the next time I tried to import a project, it said "file format not supported" again. I tried creating a new AE project and importing the old one and adding something, same result. Then I tried resetting AE preferences, same result.

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