Skip to main content
joancarolin
joancarolin
Participant
May 15, 2020
Question

Computer loses connection to screen while rendering

  • May 15, 2020
  • 1 reply
  • 841 views

Quite often when I try to render my After Effects files with the Media Encoder my computer loses it's connection to both of my screens and I am not able to restore the connection.
Has somebody encountered something similar and can help me to find a solution for it?
Thank you.

This topic has been closed for replies.

1 reply

gupta shivangi
gupta shivangi
Legend
May 16, 2020

Hi there,

Thanks for writing in. Ideally, the preview related glitches are related to the graphics card. Which GPU do you have on your computer? Are the GPU drivers updated to the latest version?

Let us know. We're here to help.

Regards,

Shivangi

joancarolin
joancarolinAuthor
Participant
May 18, 2020

Hello! Thanks for your fast answer!
I have this GPU: NVIDIA GeForce RTX 2080 SUPER
I have updated it recently because this problem occured. But I guess it was unfortunately not the solucion because it is still happening.

 

I tried to render something once more. During that I checked the GPU. In the beginning it was around 3% performance and then after 10min rendering at 3/4 of the project) it suddenly peaked. Then it was between 80% and 100% for a short time and then it crashed again.

The video file was not that renderintensive - it's an 2D animation (shape and textlayers) without any effects or 3D stuff.

 

Thanks for the help

- Joan

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices