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Participant
July 7, 2023
Question

crash at open Adobe Media Encoder 2023

  • July 7, 2023
  • 2 replies
  • 140 views

I got an app crash at open Adobe Media Encoder 2023.

It usual refusing to start up for no apparent reason...

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
July 7, 2023

if suspending av doesn't help:

 

restore default preference settings by deleting 

  • For Windows: \Users\<username>\Documents\Adobe\Adobe Media Encoder\<version #>\ 
  • For mac OS: <drive>/Users/<username>/Documents/Adobe/Adobe Media Encoder/<version #>/

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

 

 

Adobe Employee
July 7, 2023

Do you have AntiVirus software installed?