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dhl1
dhl1
Known Participant
November 9, 2019
Question

CUDA option missing on macOS Media Encoder 2020 and related apps

  • November 9, 2019
  • 1 reply
  • 1820 views

I'm running Media Encoder 2020 on macOS High Sierra on a machine with an NVIDIA 1080Ti card.

 

I'm using CUDA Driver Version: 418.163

with GPU Driver Version: 387.10.10.10.40.113

 

CUDA works fine in Media Encoder 2019 but it's not an option in Media Encoder 2020.

 

Has CUDA support been removed in CC 2020?

 

 

This topic has been closed for replies.

1 reply

gupta shivangi
gupta shivangi
Legend
November 9, 2019

Hi there,

 

Thanks for reaching out and sharing the details. This is something new to me. I've not seen this happening till now with the AME 2020 release.

I'll test it at my end and let you know what could be causing this.

Meanwhile, I'd recommend to check the issue with a previous version of CUDA drivers. I assume it could be some compatibility issue.

Let us know the outcome.

 

Thanks,

Shivangi

    dhl1
    dhl1Author
    Known Participant
    November 9, 2019

    Hi Shivangi,

     

    I'll try to regress (if possible) to an earlier version of CUDA and see if that helps. Please keep me posted on what you find in your tests. Many thanks!

     

    UPDATE -

    I rolled back to the previous CUDA version but it made no difference in the 2020 apps. CUDA is still not recognized. If CUDA is still supported, then this seems like a bug that can hopefully be fixed in the next point release.

     

    best,

    --David

    gupta shivangi
    gupta shivangi
    Legend
    November 11, 2019

    I'm sorry to keep you waiting. I checked my resources. Lately, there have been few changes in the GPU support in macOS. Check out this link to know more: https://helpx.adobe.com/x-productkb/multi/upcoming-changes-GPU-DV-HDV-support.html

     

    Let us know if you have any other questions.

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