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3 replies

nishu_kush
Legend
October 25, 2022

Hi Matilda267505564oqi,

 

Sorry for your issue.

Is it happening with multiple projects or a particular one? Are you using any third-party plug-ins in After Effects projects? Please try resetting the preferences of Media Encoder and After Effects

Let us know the outcome.

 

Thanks,

Nishu

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Adobe Employee
October 24, 2022

Do you have the same versions of AME and AfterEffects installed on your machine?

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Participant
October 24, 2022

Yes

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