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gweedozedo
Participant
February 17, 2016
Answered

EError: “AEGP Plugin AEDynamicLinkServer: Adobe Media Encoder is not installed

  • February 17, 2016
  • 6 replies
  • 106861 views

I have a corporate license to Adobe software. I am using Premiere Pro CC 2015 and After Effects CC 2015.  Today, I was having an issue using an MP2 file with Premiere Pro.  So I saw something and ran "Updates" hoping it would solve the issue.  I don't know what it did but it broke After Effects.  When trying to export a lower thirds project, I got the following error: “AEGP Plugin AEDynamicLinkServer: Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.com/apps."   which is then followed by AEGP Plugin AEDynamicLinkServer: Failed to connect to Adobe Media Encoder.”  I uninstalled After Effects and Premiere Pro and re-installed them both.  I still get the same error.  I assumed Adobe Media Encoder was installed but when I go look in the same folder where the other Adobe software is (Programs), it's not there. 


How does Adobe Media Encoder get installed (part of PP or AE)? I also found a URL where I could download an AE "update" - ran that and I get an error saying the "patch is not applicable to you".  I think somehow through this process Adobe Media Encoder was uninstalled and not re-installed with either PP or AE.

      Correct answer Kevin-Monahan

      Rendering inside Premiere Pro.  Now that you ask, I think I've tried to use the queue option and I get an error. 


      Gweedozedo,

      Rendering inside Premiere Pro.  Now that you ask, I think I've tried to use the queue option and I get an error.

      Likely, your IT department did not install the proper version of Creative Cloud to your computer. There are two different kinds of installations: one that carries that royalty bearing codecs (which you need), and one that doesn't, which gives you errors when exporting. Please tell your IT department to install the correct version of Creative Cloud.

      If this is not the case, please unmark this answer as correct and let us know what did fix your issue or if you still need help.

      Thanks,

      Kevin

      6 replies

      V
      Valentina_P�rez3088
      Participant
      November 25, 2024

      me ocurrio lo mismo. tambien licencia coorporativa. lo solucione tirando el proyecto completo de After a Encoder, arrastrando y soltando el archivo.   

      Saludos

      carolinaanilorac
      carolinaanilorac
      Participant
      November 26, 2022

      I dont have an IT team,  so i dont have a team to go to. I just downloaded from the cloud as always. I used to have the 2022 version of both media encoder and AE and with that version this never happened. after i updated them both, this issue appeared and i havent been able to find a youtube video that helps. Thanks you in advance to anyone/everyone that may help!!!

      M
      mark.thorsen
      Participating Frequently
      May 21, 2020

      Correct answer? Have your IT download the "other" version of creative cloud? Is this a joke? Many don't have an IT department guys, PLEASE STOP releasing software that breaks. We are losing clients and money due to your incompetence. Was experiencing bugs on an export, since I can't export h.264 from AE (which doesn't make any sense to begin with) I updated to the new encoder, now NO AME's work on my machine. This is borderline criminal, someone needs to suit you guys so you stop killing people with terrible choices. I'm a 3D guy, started with AE about 5 years ago, man did it work great, every year it gets worse and worse. Almost seems intentional at this point. Get it together. Please. 

        jimm84633181
        jimm84633181
        Participating Frequently
        March 29, 2021

        Agreed.  It increasingly feels like the burdon of QA testing is now on the end users.  

          mlewis222
          mlewis222
          Participating Frequently
          December 22, 2017

          BTW, Media Encoder 2014 is  no longer available in the Creative Cloud downloads. - I need it

          D
          dougi_in_the_UK
          Known Participant
          May 7, 2020

          Same here. Updated media encoder and suddenly fails.  Poor show Adobe!

          mlewis222
          mlewis222
          Participating Frequently
          December 22, 2017

          I also have the same problem. I have been using the Media Encoder with out a problem until this last update. Now I get the error message and it direct me to Https:\\creative.adobe.com/apps, but there is nothing there to help. Please respond to this string!!!! My work is severely hobbled without this tool.

          BTW, I am using an older version of AE - 2014

            M
            Adobe Employee
            MMeguro
            Adobe Employee
            February 17, 2016

            You can install Media Encoder by itself via Creative Cloud app > Apps tab.

            G
            gweedozedoAuthor
            Participant
            February 17, 2016

            I don't have the Creative Cloud app - my company has a license to use most Adobe software but not CC app.

            M
            Adobe Employee
            MMeguro
            Adobe Employee
            February 17, 2016

            Media Encoder has its own installer.  So, it has to be installed separately from PPro and AE.

            Does your company have a custom installer package?  If this installer package contains Media Encoder, it should be able to install it.  Would you contact your admin or someone in charge to find out?

            Since you are a corporate-license user, you may need support specific to your license type.

            You may want to try the chat support at Contact Customer Care‌  (Click "Still need help?  Contact us" at the bottom )

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