Skip to main content
G
gwens95829847
Known Participant
February 24, 2020
Question

Encoder keeps turning my computer off - MAC

  • February 24, 2020
  • 2 replies
  • 783 views

Hi all,

 

When encoding, the system just turns itseld off!  I'm using Encoder 2020, on a Mac and have upgraded to Catalina.  Anyone out there had the same issue on a Mac?  I saw one post for Windows but couldn't translate the issue to Mac.

This topic has been closed for replies.

2 replies

G
gwens95829847Author
Known Participant
March 2, 2020

Ok So when I rang Adobe support I was told that there is no support for Encoder and that I must use the forum, where Abode staff monitor the forum and I would get an answer.  That has not happened so could any Adobe staff who are monitoring this forum please answer my questions.  It's a bit much to have absolutely no support at all.

 

 

G
gwens95829847Author
Known Participant
February 25, 2020

Any adobe staff that can please help me with this one.  It is starting to impact on workload.

 

love some help.

G
gwens95829847Author
Known Participant
February 26, 2020

This is the message I get when restarts.  This only happening with encoder mainly and one with Premiere CC so far. 

Is no one else out there having this problem?

 

Adobe support please help!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices