Skip to main content
Known Participant
Jul 4, 2019 10:50 PM UTC
Question

Encoding Fails and shuts down AME (Using Neat Video plugin)

I've been trying to export a wedding project with extensive use of the neat video plug-in, more specifically the noise remover due to the gain I used at the wedding.

The majority of the 1.5 hour video has this plug-in, and therefore rendering times are sitting at about 8 hours. But when I export to AME, it fails at different points.

At first, it would force my PC to restart and give a "memory management error" despite me allocating 26GB of my 32GB RAM, and having almost 1TB of space on the SSD I was exporting to. I decided to go into my Adobe cache files in AppData and clear the cache out, giving me about 30GB of C drive space, then restarting the export.

This seemed to solve the computer reset issue, but the encoding still fails. Last night it failed at about 80% of the way through, and tonight it failed again about half way through the ~8 hour estimate AME gives. I wasn't here to see the error, but when I came back to my PC the program had shut down and the video it produced just ends abruptly 1 hour in.

I've tried to find help on this one, but not getting anywhere fast, and I need to get this wedding video done.

Apparently, rending in Premiere first makes no difference. And using task manager during the export, I am using all my processing speed but only around 5.5GB of RAM, so I don't believe it is a RAM problem.

Normally my exports work fine, but this is the first time I've used this much of the neat video plug-in, so it's pushing rendering power hard. Any ideas would be much appreciated!

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    Peru Bob
    Community Expert
    Community Expert
    Jul 5, 2019 5:37 PM UTC

    What size and how much free space in on the operating system drive?

    Translate
    Known Participant
    Jul 8, 2019 1:52 PM UTC

    Currently 42GB available in my C: drive which is a 500GB drive. Before the attempted export, it was at about 50GB free space.

    Translate
    Peru Bob
    Community Expert
    Community Expert
    Jul 8, 2019 2:24 PM UTC

    LewisTiburon  wrote

    Currently 42GB available in my C: drive which is a 500GB drive.

    That is likely the problem.  The operating system needs more hard drive space for its use of temporary files, etc.

    I would expect that you should have at least 100 GB available on the C drive as a minimum.  If its is a HDD and not an SSD, then it should also be less than 50% full for the best performance.

    Translate