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Known Participant
July 4, 2019
Question

Encoding Fails and shuts down AME (Using Neat Video plugin)

  • July 4, 2019
  • 1 reply
  • 1384 views

I've been trying to export a wedding project with extensive use of the neat video plug-in, more specifically the noise remover due to the gain I used at the wedding.

The majority of the 1.5 hour video has this plug-in, and therefore rendering times are sitting at about 8 hours. But when I export to AME, it fails at different points.

At first, it would force my PC to restart and give a "memory management error" despite me allocating 26GB of my 32GB RAM, and having almost 1TB of space on the SSD I was exporting to. I decided to go into my Adobe cache files in AppData and clear the cache out, giving me about 30GB of C drive space, then restarting the export.

This seemed to solve the computer reset issue, but the encoding still fails. Last night it failed at about 80% of the way through, and tonight it failed again about half way through the ~8 hour estimate AME gives. I wasn't here to see the error, but when I came back to my PC the program had shut down and the video it produced just ends abruptly 1 hour in.

I've tried to find help on this one, but not getting anywhere fast, and I need to get this wedding video done.

Apparently, rending in Premiere first makes no difference. And using task manager during the export, I am using all my processing speed but only around 5.5GB of RAM, so I don't believe it is a RAM problem.

Normally my exports work fine, but this is the first time I've used this much of the neat video plug-in, so it's pushing rendering power hard. Any ideas would be much appreciated!

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    July 5, 2019

    What size and how much free space in on the operating system drive?

    Known Participant
    July 8, 2019

    Currently 42GB available in my C: drive which is a 500GB drive. Before the attempted export, it was at about 50GB free space.

    Peru Bob
    Community Expert
    Community Expert
    July 8, 2019

    LewisTiburon  wrote

    Currently 42GB available in my C: drive which is a 500GB drive.

    That is likely the problem.  The operating system needs more hard drive space for its use of temporary files, etc.

    I would expect that you should have at least 100 GB available on the C drive as a minimum.  If its is a HDD and not an SSD, then it should also be less than 50% full for the best performance.