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Yağmur Karabulut
Yağmur Karabulut
Participant
November 16, 2019
Question

Error: AEGP Plugin AEDynamicLInkServer: Adobe Media Encoder is not installed.

  • November 16, 2019
  • 1 reply
  • 4937 views

Hello, I've been using Creative Cloud for almost 2 years now. I'm working on an animation project in After Effects but I'm getting error messages after I updated all of my apps to their latest versions.

When I try to export my file to Media Encoder, It says: "

AEGP Plugin AEDynamicLInkServer: Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.apps . ( 5027 :: 12 )

After I click "OK" I get the next message:

AEGP Plugin AEDynamicLinkServer: Failed to connect to Adobe Media Encoder. ( 5027 :: 12 )"

Media Encoder and all other Creative Cloud apps are installed and up to date. How to solve this?

This topic has been closed for replies.

1 reply

julianeluol
julianeluol
Participant
November 16, 2019

I'm having the exact same issue, and updating AE didn't help. I'm also unable to import AE projects into PP which has been just fine before. Seems that there are new bugs and issues with each version every year. Argh! This is hopeless when you depend on these applications for work. 

Yağmur Karabulut
Yağmur KarabulutAuthor
Participant
November 16, 2019

I've tried to downgrade Media Encoder (It was version 14.0) and didn't get any errors when I wanted to export my file! You can go to the Creative Cloud starting interface and choose to install previous versions of apps. It worked, at least for me.

    julianeluol
    julianeluol
    Participant
    November 16, 2019

    Thanks, I'll try that! Although this doesn't change the fact that Adobe should definitely fix this issue. Shouldn't be necessary to downgrade just a few days after a new version has been launched.

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