Export causes "Media Encoder update is available", though already updated

Forum|Forum|15 years ago
September 9, 2010
12 replies
26345 views

Summary: Export from within Premiere Pro CS5 ver 5.0.2 produces the dialog "Media Encoder update is available", even though the updater has already been run without error and reports "no updates available". Media Encoder version is 5.0.1. The export itself runs OK after dismissing the dialog.

Details: I updated Premiere Pro CS5 Production Premium from 5.0.1 to 5.0.2, using Adobe Updater. Running updater again (from either Premiere Pro or Media Encoder) produces a dialog:

Adobe Applications Manager: "Your applications are all up-to-date."

However each time I try to export a video (AVCHD 1080i/30 from Canon HF100), Premiere Pro gives this dialog:

Dialog: Adobe Premiere Pro

"An Adobe Media Encoder update is available for this version of Pemiere Pro. To download the latest update, please run the Adobe Updater from the Help menu or visit http://www.adobe.com/go/updates"

Media Encoder help/about says: Version 5.0.1.0 (64-bit)

Adobe Production Premium CS5, updated to 5.0.2

Windows Home Premium 64 bit

Motherboard: EVGA P55 FTW

CPU: quad-core Intel i7-860 @ 3.8Ghz, hyperthreading on, RAM: 8GB DDR3

CPU cooler: Noctua NH-D14

System disk: 300GB Velociraptor, 10k rpm SATA

Data disk: 2 x 1.5TB Barracuda, 7200 rpm SATA, RAID 0

Video: EVGA nVidia GeForce GTX-275 896MB, driver: 8.17.12.5721

Network: AT&T 6 megabit DSL (6 megabit down 512 kilobit up).

Media player: WMP 12.0.7600.16415, VLC 1.0.5

Browser: Chrome 6.0.472.55, IE 8.0.7600.16385, FireFox 3.6.8.

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Nariman Sodeifi

Participating Frequently

We haven't seen this exact error, and are looking into it. I can share that we did run into a rare case where updater did not work the first time it ran. It would say that it updated AME, but if you run the updater again, it would want to update AME again. That happened to only one of our testers a few times and was random and not easy to reproduce.

The solution was to run the updater a 2nd time. That fixed it for him every time. I don't know why on some machines it required it to be ran a 2nd time, but in no case did we experience this problem after running the updater a 2nd time.

We are trying to get a downloadable patch posted as well. Once that's up, users can run the downloadable patch which should not have this problem.

For now, I would like to know if running the patcher a 2nd time solves the problem for you or not. If you continue to run into this problem, we should have a downloadable patch available for you run which should hopefully solve this issue.

AME QA team

J

joema3Author

Participating Frequently

Re running update again, it won't let me as it thinks all updates were done. If I try to run updater again it says "your applications are all up-to-date".

AME version number after the update is 5.0.1.0 (64-bit).

Running updater a 2nd time is not an option, unless there's some manual way to force the update.

On my machine the updater option is checked "Send reports to Adobe on success or failure of update application". You should be able to correlate failed updates to this problem, if there is any connection.

If there's an update log on PC which can be manually inspected, please post the specifics and those which have this problem can report.

Adobe simply needs to examine the AME source code to see what item (registry key, file, etc) it's inspecting to judge the version. Then determine why it didn't get updated, and whether the entire update failed or just the registry key, etc. didn't get updated. The corrective action needed will be based on knowning those details.