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twitchyk27735764
Participant
February 25, 2019
Answered

Export Error

  • February 25, 2019
  • 2 replies
  • 3687 views

Hello, had this problem since the start of the year were I'd bring a video to be exported, into media encoder, get to a certain point, and either :

1. the video would stop rendering, and say it came across an error (with the 'baaaa' sound)

2. media encoder itself would crash completely, and pop up with a send crash report

3. media encoder would just completely close itself with out a send crash report window

checked the error log :-

------------------------------------------------------------

- Encoding Time: 00:10:21

02/25/2019 08:13:40 AM : Encoding Failed

------------------------------------------------------------

A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (CUDA) (AcceleratedRenderer:10)

Export Error

Error compiling movie.

Exception Occurred!

A low-level exception occurred.

Writing with exporter: H.264

Writing to file: \\?\D:\Projects\Raw Cuts\UNO\this one 3432.mp4

Writing file type: H264

Around timecode: 00:13:03:27 - 00:13:03:40

Component: Mercury Playback Engine GPU Acceleration (CUDA) of type AcceleratedRenderer

Selector: 10

Error code: -2147287036

This has happened with two different video edits, one 10 minutes long, and this one, an hour long

specs :-

intel i7-8700

16 GB ram

GTX 1080

64-bit OS

This topic has been closed for replies.
Correct answer gupta shivangi

Hi twitchyk,

Sorry to know that you are getting an error while trying to export a video. Have a look at this article: How to fix issues that cause errors when rendering or exporting

The self-help article covers most of the errors that we get while exporting files from Premiere Pro or Media Encoder. Please try the suggestions provided in the link and let us know if it helps.

Thanks,

Shivangi

2 replies

scotts64154540
scotts64154540
Participant
March 13, 2019

I don't know if you were able to solve this issue. I've been having the same issue. It is definitely an issue with NVIDIA cards, I believe connected to a new version of h.264 encoding they developed for their RTX cards that doesn't work on non-RTX. I rolled back my drivers to the february drivers and it seems to work ok now.

gupta shivangi
gupta shivangiCorrect answer
Legend
February 25, 2019

Hi twitchyk,

Sorry to know that you are getting an error while trying to export a video. Have a look at this article: How to fix issues that cause errors when rendering or exporting

The self-help article covers most of the errors that we get while exporting files from Premiere Pro or Media Encoder. Please try the suggestions provided in the link and let us know if it helps.

Thanks,

Shivangi

T
twitchyk27735764Author
Participant
February 26, 2019

Thanks for the reply,

I had tried almost all of the fixes that page had suggested, none worked, excpt turning off GPU Acceleration, which, as I've tested, does fix it, however, does increase the time rendering.

not exactly ideal, but from what I've read about, it could be to do with an update on NVIDA cards, so this fix is fine for the time being.

Thanks for the help Shivangi ^^

    gupta shivangi
    gupta shivangi
    Legend
    February 28, 2019

    Happy to help

    Give us a shout if you have any other issue or question.

    Cheers

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