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M
Moses5CAD
Participating Frequently
January 3, 2021
Answered

exporting

  • January 3, 2021
  • 1 reply
  • 404 views

i have been trying to export my project files from character animator via media encoder but it keeps asking me to install the app yet i already have media encoder. i went a head to try adding it to the rendering queue in media encoder directly but it popping up a message "could not open project file". i'm using Adobe Media Encoder 2019 .how can i solve this issue?

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Correct answer imeilfx

Is your Character Animator version and AE version the same? From the same release? 

1 reply

imeilfx
imeilfxCorrect answer
Inspiring
January 4, 2021

Is your Character Animator version and AE version the same? From the same release? 

M
Moses5CADAuthor
Participating Frequently
January 5, 2021

No they're different. i wonder if that could be the problem. so i should  use versions from the same release date then? I'll try that and see if it fixes the problem

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