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Moses5CAD
Participating Frequently
Jan 3, 2021 9:57 AM UTC
Answered

exporting

i have been trying to export my project files from character animator via media encoder but it keeps asking me to install the app yet i already have media encoder. i went a head to try adding it to the rendering queue in media encoder directly but it popping up a message "could not open project file". i'm using Adobe Media Encoder 2019 .how can i solve this issue?

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imeilfx
imeilfxCorrect answer
Inspiring
Jan 4, 2021 1:36 AM UTC

Is your Character Animator version and AE version the same? From the same release? 

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3 replies

imeilfx
imeilfxCorrect answer
Inspiring
Jan 4, 2021 1:36 AM UTC

Is your Character Animator version and AE version the same? From the same release? 

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Moses5CADAuthor
Participating Frequently
Jan 5, 2021 6:47 AM UTC

No they're different. i wonder if that could be the problem. so i should  use versions from the same release date then? I'll try that and see if it fixes the problem

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