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martinf58233772
martinf58233772
Participant
July 26, 2018
Answered

"Failed to create encoder" repeatedly.

  • July 26, 2018
  • 1 reply
  • 4723 views

So, things have been working fine up to now. just yesterday, premiere pro started only importing sound from videos. I tried re-encoding the video, but got this error instead. Can anybody give me a hand here?

------------------------------------------------------------

- Encoding Time: 00:00:00

07/26/2018 06:54:38 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing to file: \\?\C:\Users\temp\Videos\Counter-strike  Global Offensive\1.mp4

Writing file type: H264

Around timecode: 00;00;00;00

Error code: -1610153464

------------------------------------------------------------

This topic has been closed for replies.
Correct answer Kevin-Monahan

Media Encoder is not seeing the video stream in your file. It looks like the source video is a screen capture. See if you can transcode the file and try encoding once more. Let us know how that goes.

Thanks,

Kevin

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
July 26, 2018

Hi MartinF,

Can you show us a screenshot of your Export Settings dialog box?

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
martinf58233772
martinf58233772Author
Participant
July 26, 2018

Sorry for the quality, I’m taking the “screenshot” on my phone, because that’s what I’m typing this up on.

Something I’ve noticed is that the videos (I’ve tried multiple, or different encoders and types) are always shown as only “no video” and have the wrong resolution and framerate.

opening up the video using microsoft’s generic video player works fine, and the video is in the proper quality.

again, I’ve tried reinstalling, so the settings should be the default.

And yes, I do change the output file name when I export, of course.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
August 16, 2018

Media Encoder is not seeing the video stream in your file. It looks like the source video is a screen capture. See if you can transcode the file and try encoding once more. Let us know how that goes.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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