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lemes.av
lemes.av
Known Participant
December 12, 2022
Answered

File 24 bytes long and corrupted

  • December 12, 2022
  • 6 replies
  • 2501 views

Whenever I export a video to a certain disk - a 480gb SSD - it gets 24 bytes in size and corrupted. This happens regardless of the folder I export. But when I do the rendering to another disk, I cut the file and paste it in this mentioned 480 SSD, it works normally. I have already cleaned the disk and I have already verified that there is no instability in the SSD, but I would like to know why this problem only occurs with this disk.

    This topic has been closed for replies.
    Correct answer EckiAME

    This is supposed to be fixed. Can you please check and let us know. 

    6 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    December 23, 2022

    Hi All,

     

    Please check out the following article for more details and workarounds: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premiere-pro-23-1/m-p/13418678

    Feel free to reach out if there are any other questions.

     

    Thanks,

    Nishu

      lemes.av
      lemes.avAuthor
      Known Participant
      December 28, 2022

      It is important to add that in Brazilian Portuguese we also have accents and letters like cedilla that can cause this same error. Thanks for now, I solved the problem by exporting to the root folder of another disk (ex. F:\file.mp4)

      EckiAME
      Community Manager
      EckiAMECommunity ManagerCorrect answer
      Community Manager
      June 3, 2024

      This is supposed to be fixed. Can you please check and let us know. 

      G
      GUY27675592owis
      Participant
      December 22, 2022

      Having the same isusse

       

      D
      Denisa27652700f3qi
      Participant
      December 20, 2022

      But the project that I started earlier works fine, but project that I started today have this issues.

      EckiAME
      Community Manager
      EckiAMECommunity Manager
      Community Manager
      December 21, 2022

      Did you try another disk as a target to see if it is really about the drive? And also: which media and presets did you use? Maybe this is somehow formats related.

      D
      Denisa27652700f3qi
      Participant
      December 21, 2022

      Yes, I tried another disk. It is not about the drive. Problem is in Media encoder or in After effects. I think that this issue started with last AE update.

      I used H.264 with many presets. Always the same result.

      D
      Denisa27652700f3qi
      Participant
      December 20, 2022

      Having the same issue.

      P
      PONGKHUN27600353qlom
      Participant
      December 16, 2022

      I'm having the same issue.

      EckiAME
      Community Manager
      EckiAMECommunity Manager
      Community Manager
      December 16, 2022

      Are you also using an NTFS drive on Windows?

      EckiAME
      Community Manager
      EckiAMECommunity Manager
      Community Manager
      December 13, 2022

      What operating system are you on and what format does the SSD disk have?

      lemes.av
      lemes.avAuthor
      Known Participant
      December 13, 2022

      Windows 10 Pro
      SSD Kingston SA400S37 // Sata 3 480GB - NTFS Format

       

       

      lemes.av
      lemes.avAuthor
      Known Participant
      December 14, 2022

      I rendered directly through premiere and it worked. The file was normal when rendering to the 480 SSD through Premiere, the problem only occurs when rendering through Media Encoder.

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