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jenniferp17957363
Participant
Apr 6, 2019 7:24 PM UTC
Question

file exports with video but no audio?

i've made an animation with sound, and i've gotten it into the encoder. it exports with the video, but no audio.
I don't know how to fix this.

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    4 replies

    imeilfx
    imeilfx
    Inspiring
    Apr 7, 2019 9:34 AM UTC

    You have to give us some more information to make any guess what is happening:
    - is that just video file that you cnoverting or that is export from AE/PPro
    - if that is just conversion - tell us from what format/codec to what format/codec
    - if that is composition from AE: what format/codec is your video footage, is your audio file is mp3 (or other compressed ones) or wave?
    - what preset - if any - you are using for export  in AME
    - are you sure that you have audio export checked on

    - are you sure that your video player have volume turned on

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    jenniferp17957363Author
    Participant
    Apr 8, 2019 2:55 AM UTC

    is there a way to change the source?
    I don't use the encoder often so i'm not very familiar with it

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    imeilfx
    imeilfx
    Inspiring
    Apr 8, 2019 3:23 AM UTC

    Ok. So you are not actually exporting something from Pr or AE using AME but just converting one movie clip into another (that what I see on your screenshot) and as we can see - your source video has no audio track.
    So:
    a) there is no way to hear audio from output video converted by AME if source video that you provided for convertion has no audio track
    b) yes there is a way to change the source - just change source without audio track to source with audio track (use anioother clip/video file that have audio track)

    To be more specific:

    1. check if your source video (RECOVER_Untitled-1_20194662150.mov have any audio - just try to playback it in any player and check if you hear any audio

    - if you can't hear - there is nothing that you can do - you just have a video without audio

    - if you can hear sound in any other media player but AME say that there is no audio track - then we can try to figure out why AME can't read your audio track correctly

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