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I90 Community Church
Participant
Mar 17, 2017 9:16 PM UTC
Answered

Hardware Acceleration not available after hard drive swap

Hi, I have a Dell XPS 13 (9350) with Intel HD Graphics 520.  For a year I exported in Media Encoder with hardware acceleration and it worked flawlessly.  After replacing the stock m.2 sata drive with a pcie drive, hardware acceleration is no longer available and export times are about 25% longer.  Any ideas?  Thank you for any thoughts on this.

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    JOHN MONDOCorrect answer
    Inspiring
    Mar 19, 2017 11:17 PM UTC

    Hardware acceleration is related to your graphics card driver. If you changed your system drive then the version of the driver may need updating. Not really sure on the Intel graphics chip though - are you sure you don't have an NVidia chip as well? That is normally what provides GPU acceleration (Cuda using Mercury)... also check your preferences and make sure you've enabled GPU acceleration.

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    3 replies

    Vidya Sagar
    Vidya Sagar
    Participating Frequently
    Mar 20, 2017 7:28 AM UTC

    Hi Michelles,

    As stated by JOHN MONDO, Hardware acceleration is related to Graphics card driver. Please update the GPU driver.

    Update the graphics driver | Windows 8, 7, Vista

    Please let us know the status after trying the step.

    Thanks,

    Vidya

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    I90 Community ChurchAuthor
    Participant
    Mar 20, 2017 4:45 PM UTC

    That did it!  Simple graphics driver update.  Thank you!

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    JOHN MONDOCorrect answer
    Inspiring
    Mar 19, 2017 11:17 PM UTC

    Hardware acceleration is related to your graphics card driver. If you changed your system drive then the version of the driver may need updating. Not really sure on the Intel graphics chip though - are you sure you don't have an NVidia chip as well? That is normally what provides GPU acceleration (Cuda using Mercury)... also check your preferences and make sure you've enabled GPU acceleration.

    Translate
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