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I90 Community Church
Participant
March 17, 2017
Answered

Hardware Acceleration not available after hard drive swap

  • March 17, 2017
  • 2 replies
  • 750 views

Hi, I have a Dell XPS 13 (9350) with Intel HD Graphics 520.  For a year I exported in Media Encoder with hardware acceleration and it worked flawlessly.  After replacing the stock m.2 sata drive with a pcie drive, hardware acceleration is no longer available and export times are about 25% longer.  Any ideas?  Thank you for any thoughts on this.

    This topic has been closed for replies.
    Correct answer JOHN MONDO

    Hardware acceleration is related to your graphics card driver. If you changed your system drive then the version of the driver may need updating. Not really sure on the Intel graphics chip though - are you sure you don't have an NVidia chip as well? That is normally what provides GPU acceleration (Cuda using Mercury)... also check your preferences and make sure you've enabled GPU acceleration.

    2 replies

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 20, 2017

    Hi Michelles,

    As stated by JOHN MONDO, Hardware acceleration is related to Graphics card driver. Please update the GPU driver.

    Update the graphics driver | Windows 8, 7, Vista

    Please let us know the status after trying the step.

    Thanks,

    Vidya

    I
    I90 Community ChurchAuthor
    Participant
    March 20, 2017

    That did it!  Simple graphics driver update.  Thank you!

    J
    JOHN MONDOCorrect answer
    Inspiring
    March 19, 2017

    Hardware acceleration is related to your graphics card driver. If you changed your system drive then the version of the driver may need updating. Not really sure on the Intel graphics chip though - are you sure you don't have an NVidia chip as well? That is normally what provides GPU acceleration (Cuda using Mercury)... also check your preferences and make sure you've enabled GPU acceleration.

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