HELP! My mp4 files are 0kb after Media Encoder Failure

Question

I had some mp4 videos I had shot on my phone that I wanted to edit in Premiere. For whatever reason I wasn't able to play them back in Premiere (though I could view them on my phone and on my computer in regular media players), so I thought I'd throw them into the Media Encoder to make sure Premiere would be able to play them back. There were 121 of them, so I left it running. When I came back I saw there were some errors with 56 of them. I gave up on editing them, but I thought I'd try again today after I installed a new software update. After reopening the program, I tried adding the 56 files for encoding, but they were in an "unsupported compression type." I couldn't play them back anymore on my computer either. They are all 0kb, and each has a corresponding 6kb xmp file. What can I do to reverse this? How can I get my files back to the way they were?

gupta shivangi · Answer

Hi there,

We're sorry for the issue. Ideally, any error caused inside Adobe Premiere Pro or Adobe Media Encoder should not affect the original files saved on the computer. Hence, the files should be safe the way they were.

In addition to the details asked by @Peru Bob, I'd like to request for a sample file so that we can test the issue at our end.

We're here to help.

Thanks,

Shivangi

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