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V
vangarnett
Participant
April 28, 2021
Question

HEVC codec

  • April 28, 2021
  • 1 reply
  • 248 views

When I try and drag a mov from a client into Encoder it comes up stating that "you need to have a paid account" to use that codex. Of course, I DO have a paid account. I don't see anywhere on Adobe that says "download these codex" or whatever, and the only thing that mentions this on the forums that is "solved" has a user who wrote a warning that the answer is a scam.

 

Has anyone figured this out yet?

Thanks.

Van

This topic has been closed for replies.

1 reply

gupta shivangi
gupta shivangi
Legend
April 28, 2021

Hi Van,

Thanks for writing in. Are you using HEVC file on a Windows computer? If yes, you may need to install HEVC extension for using this file. I'd recommend taking a look at this article for more info: https://helpx.adobe.com/premiere-pro/user-guide.html/premiere-pro/using/supported-file-formats.ug.html

I hope it helps.

Regards,

Shivangi

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